Program Coordinator-Ann Arbor Housing Commission

Program Coordinator - Ann Arbor Housing Commission

Salary: $44,000 - $51,000 (Offer will be commensurate with experience)

Benefits offered for this opportunity: Non-Union Benefits Summary

The City of Ann Arbor offers a competitive wage and benefits package including medical, vision, dental, paid vacation, sick and holiday leave.

Program coordinators are the backbone of the support service program. Coordinators coach program participants, conduct needs assessments, provide referrals to services and trainings, and help participants stay on track to achieve their goals. We are looking for a self -starter, organized individual with excellent customer service skills. If you feel you are that person, we invite you to apply.

Role Summary:

Implement tenant self-sufficiency and other housing and tenant service programs. Recruit and assist residents to develop and attain the motivation, goals, and skills necessary for self-sufficiency through HUD’s Family Self Sufficiency (FSS) Program. Assist residents in attaining employment through active case management, referrals to post high school career/skills training, self-enhancement activities, job counseling, and position retention. Includes identifying, recruiting, and engaging community partners in activities that promote this goal. Develop and coordinate tenant employment opportunities through the Housing Commission and its contractors to ensure Section 3 compliance. Manage the HUD continuum of care contract with community partners that are providing housing and services by developing program policies and procedures to ensure program compliance. 

Education, Training and Experience Required:

• Associate degree (A.S., A.A.) is required, preferably with an emphasis in social services, human services, psychology, or related field


• Experience in general office procedures and practices: at least 2 years


• Experience in nonprofit or public housing agency: at least 1 year

Preferred Qualifications:

• Bachelors Degree in social services, human services, psychology, or related field


• Experience working with a low-income/displaced population


• Demonstrated knowledge of and experience with trauma-informed interviewing techniques. 


• Proficiency in motivational interviewing to support client engagement and behavior change.


• Experience with case management principles, coaching techniques, and individualized service planning.


• Knowledge of local community resources and the ability to connect clients with appropriate services and supports.


• Strong interpersonal and communication skills, with the ability to build rapport and maintain professional relationships with clients and community partners.

Licensing Requirements:

• Must have or be able to obtain Family Self-Sufficiency certification within 6 months


• Valid driver’s license

View Additional Requirements and Information at: Family Self-Sufficiency & Supportive Services Coordinator