Program Development Manager - Developmental Services - Springfield

Pay for this position is between $53,625 and $62,830.2343 annually.

3 weeks (pro-rated) paid vacation to start & excellent health/dental/vision coverage!

9 paid holidays and 1 week of personal time

Position Purpose: 

Responsible for planning, development and management of residential support program development for Developmental Services and initiatives including management of Shared Living Provider program as well as alternative living models for developmental services.

Principal Responsibilities and Duties: 

• Provides oversight and management of DS Residential Services.


• Supervises DS Program Development staff.


• Implements and manages residential Quality Control processes.


• Coordinates training and education for residential staff and contractors.
  
  
  
  • Works with program management and staff to identify areas of improvement and facilitates training and professional development.
  
  
  • Develops and administers periodic training for shared living providers & residential staff.
  
  
  
  


• Ensures consistent and effective communication with the DS Director and management team.


• Reviews and provides input individual service budgets.


• Develops and monitors SLP and service provider contracts


• Ensures agency compliance with all required government safety and accessibility regulations.


• Develops recruiting strategies to ensure positions are filled with skilled and reliable staff and contractors.


• Oversees hiring of staff and contractors in accordance with agency best practices


• Ensures HIPPA compliance.


• Reviews documentation to ensure compliance with all government regulations.


• Develops new residential and programming models.


• Provides quality assurance for program.


• Interviews, selects, supervises and trains staff for the program. Assigns and monitors staff responsibilities.


• Performs evaluations of staff.


• In conjunction with the Program Director, develops and manages program budgets.

Key Knowledge, Skills and Abilities to successfully perform this job:  

• Strong supervisory, management and organization skills as demonstrated by a program that functions smoothly, produces significant results with consumers, and encourages staff to grow professionally and personally.


• Demonstrated ability to develop and maintain excellent working relationships within and outside the agency.


• Demonstrated ability to prepare and administer the program budget by maintaining salary costs and other expenses within budgeted amounts, by maximizing all funding such as grants, Medicaid, Medicare Waivers, etc. without exceeding the total amount allocated.


• Demonstrated ability to effectively interview and select candidate’s best suited to the position.


• Acts in accordance with all agency policies.


• Ability to hold staff accountable to agency policies and procedures and to provide feedback to staff for both positive and negative performance and behavior.


• Demonstrated ability to effectively resolve workplace conflict.


• Demonstrates, models, and actively supports program service philosophies.


• Actively supports the Program Director.


• Communicates necessary information from upper level management to staff.


• Demonstrated ability to work cooperatively and collaboratively.

• Considers various factors before acting and exercises sound judgement to make informed decisions in uncertain and/or complex situations.

Qualification Statements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Master’s degree or Bachelor’s degree with five or more years related experience and/or training: or equivalent combination of education and experience.  Relevant experience should include program planning and management responsibilities.

LANGUAGE SKILLS: Ability to read, analyze, and interpret the most complex documents.  Ability to listen effectively.  Ability to respond effectively to the most sensitive inquiries or complaints.  Ability to make effective and persuasive presentations on controversial or complex topics to senior management, public groups, groups of employees, or representatives from the funding sources.

MATHEMATICAL SKILLS: Ability to plan, develop, and manage a program budget.  Ability to quickly understand the impact of funding changes on the Program.  Ability to understand complex statistical operations used in research and quality management.

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. 

Ability to deal with a variety abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS: A valid driver’s license or the ability to travel quickly from location to location.

OTHER SKILLS and ABILITIES: Requires a broad base of knowledge and expertise related to the provision of services within the individual program.

Requires knowledge of relevant governmental regulations and regulatory bodies as well as other social service agencies and facilities involved in serving individual program consumers.

Ability to effectively relate to a wide range of individuals, agencies, and organizations in a dynamic environment.

Working Conditions and Additional Information: 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, walk, stand, talk and hear.


• The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work is usually done in an office setting. The noise level is usually quiet to moderate.

Note:

The above duties or working procedures describe the chief functions of the job.  They are not to be considered a detailed description of every duty of the job.  Any HCRS employee may be assigned other jobs and duties as required by the agency needs.