Program Director

Reports to: Senior Leadership Team

Overall Description:

Plans, implements, directs and monitors behavioral health services and programs for all ages. Manages daily administrative processes and operations. Provides support and administrative oversight to professional and paraprofessional staff in each of the organization’s locations.

General Responsibilities:

1. Directs continuous learning (evidence based and the latest innovation in Behavioral Health) for clinical staff.


2. Assist the program in developing additional service lines that will enhance the financial foundation of the organization.


3. Identifies capacities needed (skill set and competencies) to achieve programmatic and organization goals.


4. Increases agency’s public profile by serving as a spokesperson and advocate, as well as a visible and influential leader in behavioral health,


5. Utilizations review, chart audits and clinical reviews based on regulatory standards.

Specific Responsibilities:

Daily:

1. Serve as one of the CMBHS Security Admins 


2. Create tickets for Staff issues 


3. On-call CMBHS troubleshooter for employees and Clinicians 


4. Add/deactivate CMBHS accounts 


5. Process all client discharges within CMBHS 


6. Monthly - Maintain CANS/ANSA Company Expiration Tracker (must update CANS/ANSA cert. date within CMBHS; otherwise, staff will be locked out from completing new reassessments within the system)


7. On-Call Crisis Intervention 


8. On-call to Clinicians to troubleshoot Clinical concerns, staffing of cases or CMBHS ineligibility troubleshooting 


9. Review all discharge summaries submitted by QMHP/CSSP and ensure sufficiently filled and discharge reason listed  


10. Process client discharges within Sharenote 


11. Briefly reviewing all documents received by Clinicians, QMHP’s and CSSP’s to ensure:  


12. Each CANS/ANSA is marked ‘close complete’ 


13. Dates correlate to current authorization period without gaps in service 


14. Ensuring goals on Progress Summaries are a full description


15. Remove clients from caseload of QMHP’s who are past-due on Reassessments 

Weekly & Bi-Weekly

1. Process and submit clinician payroll 


2. Clinician audits 


3. Audit biopsychosocial, treatment plan, CANS/ANSA to ensure Clinicians continue to uphold audit standards 


4. Review each QMHP caseload (on Reassessment Tracker) & cross verify with Sharenote caseload to ensure all clients are listed and no one falls through the cracks 


5. Present Report on Leadership Meeting  


6. Facilitate weekly Leadership Meetings 


7. Check to ensure each client has dx attached to Sharenote profile 


8. Fill in dx to missing profiles on Sharenote 


9. Add/deactivate Sharenote accounts 

Monthly/As Needed

1. Clinician Meetings 


2. Send a monthly list of reassessments that need to be completed to contracted staff person


3. Facilitate staff write-ups (QMHP’s who miss 2 supervisions a month, QMHP’s late on reassessments and other things along the way


4. When a client has been discharged from an organization, put in CANS/ANSA Assessments that were completed by the clinician into CMBHS 

Outreach Department Activities:

To play an active role in the community outreach department by attending events, meetings and keeping accurate numbers of organizational census.