Program Director

Job Description:

Title: Program Director 

Classification: Exempt 

Salary $83,000 - $85,000

Scope of Position: To support and strengthen Job Connect operations through effective oversight of customer flow, service delivery, data capture, reporting, operational processes, and overall program performance. 

Essential Functions 

• Collaborate with leadership teams and contractor staff to optimize customer flow, strengthen service delivery processes, improve operational efficiency, and ensure accurate and compliant data management practices 

• Provide ongoing operational and technical support to staff, troubleshoot process and system issues, and identify opportunities to improve workflow efficiency and service delivery outcomes 

• Develop and maintain strategic partnerships with state agencies, local organizations, educational institutions, and community stakeholders to strengthen collaboration, expand service access, and support program goals 

• Respond in a timely manner to requests from the contracting agency on issues related to performance tracking and compliance 

• Monitor, analyze, and report program data related to contract obligations, performance outcomes, and operational trends in collaboration with the performance management team 

• Monitor progress toward contractual performance benchmarks and quarterly goals, identify performance challenges, and implement corrective strategies to support continuous program improvement 

• Provide requested status reports and other data for EDSI administrative staff 

• Ensure timely, accurate, and compliant data entry within required systems through ongoing monitoring, quality assurance reviews, and staff guidance 

• Oversee ISO compliance activities, internal quality assurance processes, and audit preparation to ensure adherence to organizational and contractual standards 

• Maintain accurate organizational charts, staff directories, and operational documentation to support communication, reporting, and program oversight 

• Other opportunities as available  

Education and Experience Requirements 

• Bachelor’s degree required, master’s degree preferred 

• 7-10 years of previous supervisory experience required 

• Excellent organizational, prioritization, and problem-solving skills 

• Ability to gather and synthesize information from a wide variety of people and sources 

• Experience managing large-scale projects, process improvements, and the development and implementation of new procedures and standard operating processes 

• Proficient in Microsoft Office applications, with high proficiency in Microsoft Excel 

• Regional travel is required 

• Able to work fully onsite, fully virtual, or in a hybrid environment 

• Clean driving record, valid Driver’s License, and reliable vehicle required 

Job Ad 

Program Director 

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking, and family-owned company where creativity is encouraged? Are you goal-driven? Then the Program Director position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team. 

As a Program Director, you will be responsible for supporting and improving Job Connect operations, data capture, customer flow, report writing, and general operating capabilities. 

Successful Elements 

• Collaborate with leadership teams and contractor staff to optimize customer flow, strengthen service delivery processes, improve operational efficiency, and ensure accurate and compliant data management practices 

• Develop and maintain strategic partnerships with state agencies, local organizations, educational institutions, and community stakeholders to strengthen collaboration, expand service access, and support program goals 

• Monitor progress toward contractual performance benchmarks and quarterly goals, identify performance challenges, and implement corrective strategies to support continuous program improvement 

• Oversee ISO compliance activities, internal quality assurance processes, and audit preparation to ensure adherence to organizational and contractual standards 

• Maintain accurate organizational charts, staff directories, and operational documentation to support communication, reporting, and program oversight 

Education and Experience Requirements 

• Bachelor’s degree required, master’s degree preferred 

• 7-10 years of previous supervisory experience required 

• Excellent organizational, prioritization, and problem-solving skills 

• Ability to gather and synthesize information from a wide variety of people and sources 

• Experience managing large-scale projects and driving change initiatives, including efforts requiring as-is process mapping and the design and rollout of new processes and standard operating procedures 

• Proficient in Microsoft Office applications, with high proficiency in Microsoft Excel 

• Regional travel is required 

• Able to work fully onsite, fully virtual, or in a hybrid environment 

• Clean driving record, valid Driver’s License, and reliable vehicle required 

Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile and Support! 

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.