Program Director

Clinical Program Director

Department: Clinical

Reports To: Vice President of Operations, Executive Director of Quality Assurance

Direct Reports: Clinical Staff

FLSA Status: Exempt

POSITION SUMMARY

The Clinical Program Director provides oversight and leadership for daily clinical programming operations, ensuring high-quality, compliant, and well-coordinated patient care. This role is responsible for facilitating interdisciplinary collaboration, maintaining documentation and utilization review standards, supporting clinical staff development, and serving as a key liaison between clinical teams and leadership. The Clinical Program Director will also assume operational leadership responsibilities for the program, to be further defined by the Vice President.

ESSENTIAL DUTIES & RESPONSIBILITIES

Daily

• Facilitate the Interdisciplinary Meeting at 9:00 AM, Monday through Friday.
• Verify that the time of admission matches the patient's signature on the Consent for Treatment and Conditions of Admission form (Intake tab).
• Assign any patients admitted overnight prior to the Interdisciplinary Meeting by completing the Assignment of Care Team and UR Level of Care forms (Initial Clinical tab).
• Ensure new admission assignments are discussed during the Interdisciplinary Meeting rather than via email.
• Update the Provider/Step-Down List.
• Relay upcoming UR reviews and the therapists responsible for updating documentation for the current week in the Clinical Teams channel, Monday through Friday.
• Ensure all Group Notes are opened and completed by facilitators daily.
• Ensure all clients are accounted for during split groups.
• Audit Group Notes daily and send email notifications for any group notes left incomplete for the past 48 hours.
• Stay current on activity in relevant Teams channels and respond as needed.
• Stay current on email correspondence and respond as needed.

Weekly

• Participate in weekly Group Supervision, conducted by the Clinical Director (CD).
• Meet with the Clinical Director prior to Supervision to discuss quality assurance (QA) deficiencies.

Monthly

• Complete the monthly Performance Improvement (PI) Programming Report.
• Provide Case Managers with the link to Patient Satisfaction Surveys.
• Ensure Therapist Peer-to-Peer Review forms are completed for each therapist and filed in the binder at the facility.

Bi-Annual

• Coordinate and participate in the Bi-Annual Flyland Clinical Department Meeting 

As Needed

• Support recruitment and training, including orientation and onboarding of clinical staff.
• Complete UR Peer Reviews for insurance authorization denials, when permitted by a Licensed Clinician.
• Collaborate with the Programmer and Clinical Director on coaching and staff development plans.
• Serve as on-call resource for psychiatric emergencies.

OPERATIONAL DUTIES

This role will absorb operational leadership duties in addition to the clinical programming responsibilities above. The Vice President of Clinical Operations will define and add the specific operational duties, which may include areas such as staffing/scheduling oversight, budget or resource management, facility operations, compliance/regulatory coordination, and cross-departmental initiatives.

QUALIFICATIONS

Education & Licensure

• Master's degree in Counseling, Social Work, Psychology, or a related clinical field required.
• Active, unrestricted clinical license (e.g., LPC, LCSW, LMFT) required.

Experience

• Minimum of 3–5 years of clinical experience in a behavioral health or substance use treatment setting.
• Prior supervisory, program leadership, or utilization review experience strongly preferred.

Knowledge, Skills & Abilities

• Strong working knowledge of utilization review, documentation standards, and treatment planning.
• Demonstrated leadership, organizational, and interpersonal skills.
• Ability to manage multiple priorities across clinical and operational functions.
• Proficiency with electronic health records and Microsoft Teams/Office applications.
• Sound clinical judgment and ability to respond to psychiatric emergencies as needed.

WORK ENVIRONMENT

This position is based on-site at the Inpatient treatment facility and may require flexibility outside of standard business hours to support on-call responsibilities for psychiatric emergencies.