Program Director, Tewksbury Transitional Support Services (TSS)

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Under the direction of and in collaboration with the Executive Director, the Program Director is responsible for the overall administration of the Transitional Support Services program, including program design and implementation and fiscal and facility management. The program director is responsible for ensuring that services meet established licensing and quality standards, as well as customer service objectives. The individual in this position is required to participate in rotating weekend and after hours on call coverage.

Responsibilities:

1. Ensures the program is compliant with regulatory and contractual requirements at all times.

2. Develops implements and enforces corporate and program specific policies and procedures.

3. Provides training and supervision to ensure that evidence base practices are used in daily programming.

4. Has knowledge of Medication Assisted Treatment for opioid use disorders.

5. Ensures that staffing ratios are met at all times.

6. Ensures sound fiscal management through the monitoring of the programs operating budget and identifying and implementing cost saving measures. 

7. Develops and maintains working relationships with other community based service providers including but not limited to: medication assisted treatment programs, primary health care, community based outpatient services and social service programs.

8. Manages client flow and service utilization including client intake, treatment paths and continuing care protocols.

9.  Ensures bed utilization meets established budget targets on a monthly basis.

10. Develops and implements systems to access the quality of client records, ensure timeliness and thoroughness of documentation and ensures the storage of records in conformance with confidentiality regulations.

11. Participates in rotating on-call coverage.

12. Represents the agency at trade association level of care meetings

13. Maintains necessary records and prepares necessary reports.

14. Participates in monthly divisional leadership meetings and other leadership meetings as requested.

15. Other duties as assigned.

Qualifications:

• A minimum of five years of experience in a behavioral health residential program and a minimum of 3 years of supervisory experience may be substituted for a Bachelor’s degree.  At least three years of supervisory experience required.  Bachelor’s Degree in business, healthcare management, social work or another related field required.

• Master’s degree in business, healthcare management, social work or another related field preferred.

• Openness to Medication Assisted Treatment for opioid use disorders required. Must demonstrate ability to relate to a substance abuse treatment population in a sensitive manner, an interest and willingness to work in a multicultural setting and must share a customer service orientation. Identifies and resolves problems in a timely manner; Uses reason even when dealing with emotional topics. Manages difficult or emotional client situations; Responds promptly to client needs and maintains confidentiality.

• Knowledge of program administration, budget development and management and the ability to effectively use standard Microsoft applications such as Word, Excel and PowerPoint required. A Massachusetts Driver’s License is also required.

Schedule: Full time, 40 hours M-F

Pay Range:

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled