Program Enrollment Leader

Make a Meaningful Impact Every Day

The Enrollment Leader position is responsible for providing quality and efficient enrollment services to customers through the daily management of a team of employees to include motivating, recognizing, and rewarding, coaching, counseling, training, and problem solving. 

RESPONSIBILITIES AND DUTIES

• To lead a team of Enrollment Specialists and together, ensure the highest quality service is provided with the enrollment process to those self-directing their services and the referring entities.


• Receive referrals for new individuals and their employees, determine their level of interest in the different enrollment type offerings and schedule meetings based on the choice of the individual.


• Provide constant and accurate communication to referrers and those being enrolled on the status of the enrollments and where everyone is in the process.


• Troubleshoot issues and field questions from their staff, and all external customers to ensure the enrollment process is smooth and adaptive.


• Ensure that Enrollment Specialists are training new participants and their employees on using the GT Caregiver App and other GT Tools, roles and responsibilities, and program specific items.


• Provides daily direction and communication to employees so that calls are answered in a timely, efficient, and knowledgeable manner


• Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers


• Managing employees, ensuring work is handled efficiently and effectively


• Provides performance feedback and coaching on a regular basis to each team member


• Ensures employees have appropriate training and other resources to perform their jobs


• Create and maintain a high-quality work environment


• Assists the manager with the development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs


• Works as a member/leader of special or ongoing projects that are important to area/process improvement


• Uses appropriate judgment in upward communication regarding department or employee concerns


• Assist with documentation, and training of DocuSign program


• Assist in developing and preparing operational plans and reports on project status


• Promote adherence to and upholds the company’s mission and values


• Other duties as assigned

EDUCATION

• High School Diploma or GED required


• Associate degree preferred but not required

EXPERIENCE AND QUALIFICATIONS

• At least 2 years of related experience


• Excellent written and oral communication skills


• Extensive experience in working on complex projects with critical thinking and problem solving


• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing


• Demonstrate the ability to balance work pressure with time management skills


• Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities


• Experience in working, initiating, and maintaining a highly effective team


• Competent in the use of Microsoft programs and the Internet


• Competent use of Excel
  
  

As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.

Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.

We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Grow your career with us. Grow your impact with us.

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What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.