Program Initiatives and Education Support Specialist

JOB DESCRIPTION

POSITION TITLE: Program Initiatives and Education Support Specialist

FLSA STATUS: Non-Exempt

PAY GRADE: N1

PAY RANGE: $39,228 to $53,081 per year

DEPARTMENT: Program Initiatives & Education

DATE: July 1, 2025

POSITION SUMMARY

This position provides administrative and data entry support to the Program Initiatives & Education team. The individual performs data entry of information to maintain database(s) through various systems, and supports initiatives and projects related to data requests. This position is responsible for accuracy, efficiency, and retrieval of processed data. This individual will review data entered for quality assurance and generate data reports as required. In addition, this position will be responsible for assisting childcare providers by phone and in person.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collect, compile, and analyze data trends from various departments ensuring accuracy and integrity of reports.
• Assist with duties related to CLASS Observations such as, but not limited to assignments, uploads, and SR TIER 1 Monitoring.
• Support the ELCHC’s quality improvement initiatives through data entry and analysis; make recommendations for improvement within the local database.
• Assure timely preparation of reports including review and maintenance of data as needed prior to report preparation.
• Review discrepancies in data received, request clarification and/or advise supervisor of issues related to data and perform data verification routines in accordance with Coalition procedures.
• Provide quality customer service and ensure a positive relationship in interactions with internal and external customers, including various administrative support functions to include correspondence, filing, phone, and reception duties.
• Coordinate with ELCHC staff to consolidate and archive data, quality assurance checks, and assist with inventory checks and the distribution of materials.
• Provide overall support to Quality Improvement Coordinator and VPK Data Quality Improvement Coordinator
• Perform other duties that may be necessary to maintain the success of the organization, as determined by Leadership.

QUALIFICATIONS

• High school diploma or equivalent
• Minimum 2 years administrative support experience to include data entry
• Intermediate Microsoft EXCEL spreadsheet skills
• Ability to exemplify our Core Values of Integrity, Accountability, Collaboration, Innovation, Transparency, Consistency and Benevolence
• Proven ability to connect with a diverse population
• Ability to identify and resolve problems in a friendly, professional, and timely manner
• Knowledge of Best Practices regarding customer service skills
• Attention to detail with the ability to accurately interpret and enter data.
• Intermediate knowledge of Microsoft Office Products
• This position requires successful completion of the level 2 background screening standards as set forth in s. 435.04, F.S.
• Bilingual English/Spanish preferred
• Able to work flexible hours when required by Leadership

SUPERVISORY RESPONSIBILITIES

None.

PHYSICAL ACTIVITY/WORK CONDITIONS

• Work Environment: This job operates in a general office setting. This role routinely uses standard office equipment such as computers, phones, copiers/fax machines. While performing the duties of this job, the employee frequently interacts with staff, vendors, and the general public in person and via telephone and email.
• Physical Demands: While performing the duties of this job, the employee will be required to sit for prolonged periods of time, at a desk, utilizing a computer and reviewing online and paper documents. The employee may be required to lift and move up to 25 pounds.