Program Lead, Family Support Services

Founded in 1979 by a group of dedicated, hands-on, and highly regarded pediatric therapists, Children’s Therapy Center is on a mission to maximize the potential of children with disabilities. We partner with families to celebrate where each child is today and work together toward who they can become. We offer family-centered early child developmental services including physical, occupational, and speech therapy, as well as play-based, child-led early childhood special education. For more than four decades, our commitment has endured through strong partnerships, thoughtful innovation, and care that centers each child and family.

Children’s Therapy Center is looking for a Program Lead – Family Support Services to support and oversee our Play and Learn (P&L) and Family Resource Navigation (FRN) programs across King and Pierce Counties. This leadership role ensures programs operate with fidelity, equity, and a high standard of family-centered service delivery. The Program Lead provides direct supervision, coaching, training, and support to employees while also maintaining a reduced Family Resource Navigation caseload and supporting Play and Learn facilitation coverage as needed.

Primary Responsibilities 

Program Leadership & Team Supervision 

• Lead, coach, support, and develop Play and Learn and Family Resource Navigation team members.
• Foster a collaborative, inclusive, and welcoming environment for employees, children, families, and community partners.
• Monitor team caseloads, workflow, and service delivery expectations; provide coaching and performance management support as needed.
• Lead hiring, onboarding, orientation, employee development, and performance review processes for direct reports.
• Conduct regular 1:1 meetings, facilitate team meetings and in-services, and support professional development planning.
• Approve timesheets and mileage for direct reports.
• Attend leadership meetings and collaborate across programs and departments.
• Provide operational coverage and support for program activities as needed. 

Program Oversight & Quality Assurance 

• Ensure culturally responsive, linguistically appropriate, and strengths-based services across both programs.
• Support intake, outreach, and equitable access to services for families across King and Pierce Counties.
• Conduct documentation audits and ensure compliance with organizational policies, timelines, grant requirements, and program standards.
• Support employees in navigating complex family situations and escalated concerns.
• Collaborate on process improvement efforts, written procedures, and best practices.
• Support grant compliance activities, data collection, and reporting processes. 

Play and Learn Facilitation & Oversight 

• Maintain active knowledge of Play and Learn curriculum and facilitation practices.
• Provide facilitation coverage and support Play and Learn sessions as needed.
• Support staff with instructional coaching and facilitation strategies.
• Ensure Play and Learn environments are safe, inclusive, adaptive, and engaging for children and caregivers.
• Develop and support activities and resources that promote play-based learning and caregiver engagement.
• Collect participant feedback and identify opportunities for continuous improvement.
• Create and distribute a quarterly family-facing newsletter highlighting community resources and program updates. 

Family Resource Navigation Caseload 

• Maintain a reduced Family Resource Navigation caseload serving children ages 0–18 and their families.
• Support families in accessing community resources including healthcare, educational services, housing, therapy programs, and disability supports.
• Assist families in navigating barriers and advocating for needed services.
• Document services, referrals, and family plans in accordance with CTC policies and HIPAA requirements.
• Participate in caseload reviews and identify trends and opportunities for program improvement.
• Model high-quality family engagement, cultural responsiveness, and documentation practices.
• Build relationships with community organizations and participate in outreach activities. 

Demonstrable experience and other qualifications: 

• Bachelor’s degree in Social Work, Human Services, Early Childhood Education, Public Health, or a related field; or equivalent combination of education and work experience. 
• At least 3 years of experience in the education, health, and/or human services field, preferably in community resource navigation, case management, early childhood, or a related area. 
• At least 1–2 years of supervisory or lead experience, including responsibility for performance management and staff development. 
• Experience working with culturally and linguistically diverse young children and their families in educational or play-based environments (e.g., daycare, preschool, early childhood programs). 
• Preference for individuals with a background in Social Work, Resource Coordination, Case Coordination, Outreach/Program Navigation, and/or Community Resource Coordination. 
• Experience with grant-funded programs and familiarity with data reporting requirements preferred. 
• Strong communication skills, including the ability to convey thoughts and express ideas effectively using various oral, written, visual, and/or non-verbal skills. 
• Effective listening skills, including the ability to recognize, comprehend and appreciate various perspectives and diverse points of view. 
• Organized and detail oriented, with the ability to organize work to meet various commitments and responsibilities. 
• Ability to anticipate potential challenges, and adjust to changes as needed. 
• Collaborative and participatory; serves as an active member of the team, inviting diverse perspectives to support organizational priorities and common goals. 
• Demonstrated the ability to include, value, respect, and engage perspectives that cross cultural backgrounds, lived experiences, and diverse points of view. 
• Strong decision-making skills, including the ability to complete duties factoring appropriate or relevant details, considerations, and input from all individuals impacted.   
• Consciously and intentionally operates with self-awareness; consistently seeking opportunities to learning and grow in proactive and respectful ways. 
• Demonstrated success in a fast-paced, multi-tasking environment, with the ability to manage multiple priorities efficiently. 
• Ability to build rapport and provide strong support to employees and families, within program guidelines. 
• Ability to plan and facilitate engaging, culturally and linguistically responsive group activities for children aged 0–5. 
• Creative, energetic, and patient, with a passion for early childhood education and family support. 
• Advanced computer skills, with proficiency in Microsoft Office Suite; experience with Electronic Medical Records (EMR) systems is preferred. 
• Enthusiastic about contributing to a professional team dedicated to serving the needs of children and their families. 
• Valid CPR/First Aid card 
• Valid driver’s license or reliable personal transportation with proof of current insurance 
• Bilingual skills in English and Spanish are a plus. 

Other Information

Schedule/Worksite:

This is a full-time position that includes a reduced Family Resource Navigation caseload (approximately 25–50% of the role), alongside program leadership and supervisory responsibilities. The role requires a minimum of 3 full days per week working onsite Monday–Friday, with flexibility to increase in-person presence based on organizational and program needs. Limited remote work may be available for up to 2 days per week, depending on the needs of the work and role.

Onsite participation is required for Play and Learn facilitation coverage, team meetings, leadership meetings, and other required cross-program or organizational meetings.

The primary office location will be determined based on organizational needs; however, regular local travel between Children’s Therapy Center locations in Burien, Kent, Maple Valley, and Tacoma, as well as community settings across King and Pierce Counties, is required to support program operations, employees, and families.

What We Offer: 

Children’s Therapy Center offers equitable, competitive pay based on job-related experience and education. The annual pay range for this position is $81,744-$121,262 depending on relevant background and qualifications.

Our comprehensive benefits package includes paid time off; medical, dental, and vision coverage; life insurance; and continuing education support for eligible employees. Employees may enroll in our retirement plan starting with their first paycheck, with employer contributions beginning after one year of service.

Children’s Therapy Center is an equal opportunity employer. We seek to hire candidates that reflect diverse backgrounds, beliefs and cultural histories. We continually seek to understand, acknowledge and appreciate our differences, engaging with an attitude of respectful curiosity, and a growth-mindset. We believe everyone has the right to be respected and valued.

Consistent with applicable federal, state and local laws, and our values, Children’s Therapy Center provides all employees and applicants with equal opportunity in all aspects of the employment relationship including consideration for employment without regard to race, color, religion, creed, national origin, sex, sexual orientation, age, marital status, veteran status, or the presence of any sensory, mental or physical disability, genetic information, or the use of a trained guide dog or service animal by a disabled person.