Program Manager

Amigos de Guadalupe:

Center for Justice and Empowerment

Program Manager; $85,000 annually

Agency Description:

Amigos de Guadalupe fulfills its mission by focusing on four strategies: Expansive Outreach (alcance comunitario), Trusted Information & Referral ( amigos de confianza), Targeted Direct Services Program ( comunidad fortalecida) and Case management (compañerismo). The Case Manager will be mostly focused on comunidad fortalecida and compañerismo .

Founded on the principles of justice and advocacy, Amigos de Guadalupe Center for Justice and Empowerment is a founding member of the Si Se Puede Collective, a group of local agencies working together to make social services more accessible to the Mayfair Community; to strengthen individuals and the community through education; and to address social inequities by creating strong leaders through community organizing.

Introduction:

Amigos de Guadalupe is looking for an experienced housing Program Manager to work on a new and exciting interim housing program, “Casitas de Esperanza,” Tiny Homes of Hope. This person will lead a team of case managers to achieve the program and individual family goals of the Casitas initiative. The successful candidate will be able to demonstrate team leadership skills, the ability to form and maintain, and support a team dedicated to the Mission of Amigos and the program goals and objectives of the Casitas initiative, which is a highly visible and public program within Santa Clara County.

Amigos de Guadalupe Mission Statement:

Amigos de Guadalupe creates a vibrant, self-sustaining Mayfair community by ensuring that the basic needs of our community and families are met, delivering high-quality educational programs, and activating and mobilizing for advocacy.

Agency and Casitas Initiative Background:

Based in Mayfair, the poverty experienced by the families served by Amigos is daunting.  Most Mayfair residents work in low-wage jobs and are unable to access government aid due to their immigration status.  The majority of households have inadequate food and poor overall nutrition.  Additionally, due to the extreme lack of affordable housing, it is not uncommon for entire families to live in a single bedroom or garage.  Amigos de Guadalupe’s Casitas de Esperanza (Tiny Homes of Hope) is a new tiny home interim community that allows for children and families to have a place to call home while they are in transition and receiving services from Amigos de Guadalupe with the goal that Casitas families will move toward permanent housing and self-sufficiency.

Position Summary:

The Casitas Program Manager will lead the team and support the delivery of all of Casitas programming. In doing so, the Program Manager will directly oversee all logistics of recruiting and directing volunteers and staff to assure all program goals are being met, that families and children are supported, and that families achieve their personal goals. A framework of “Radical Hospitality” and a “ “2Gen approach” provides a critical framework for the Casitas program. The Program Manager will operationalize that framework and ensure that all aspects are being carried out, including successful case management, education, housing search support, security measures to ensure a safe environment, staff schedules, and meal program provisions are being met. The Program  Manager will have lead responsibility for reporting all data and for managing the implementation of the program service delivery. Finally, the Program Manager will work closely with the Director of Housing to meet program goals and plans.

 Essential Job Functions: 

• Lead implementation of Casitas de Esperanza program strategy to achieve the concrete program goals
• Provide training and strategic direction to all Casitas staff
• Supervision of all Casitas staff
• Building a strong trusting team culture where everyone is valued, motivated, and supported
• Task management: delegating tasks, setting priorities, and ensuring that every member knows their role in achieving the team’s goals. To avoid confusion, delays, and errors in work.
• Data tracking and reporting systems, using HMIS and Sales Force
• Perform pre and post program surveys 
• Knowledge and implementation of 2Gen approach to case management
• Ensure smooth and meaningful integration of “Radical Hospitality” in creating community
• Work with County staff, SCCOE, and housing advocates to ensure best practices are implemented
• Perform other duties that may be assigned to perform, support, and complete program goals

Case Management Duties:

• Conduct pre-screen intake of clients,
• Create family plan with head of household,
• Active listening and effective communication skills
• Emotional intelligence and conflict resolution skills 
• Goal setting and performance management
• Task planning and assignment 
• Delegation and time management
• Problem-solving and decision making
• Connect families with needed and available community resources and follow-up with clients and         agencies as appropriate to document use and success of referral services,
• Input data of clients into agency database,
•  Running error data reports using HMIS
• Provide all required documentation in a timely manner, including client follow-up, outcomes, and evaluation, and
• Enhance the quality of a client’s life with a goal of moving the client out of interim housing to permanent housing.

External Relationships & Regional Advocacy:  

• Proactively promote mission, vision, strategic goals, and community impact among partners, allies, and potential allies 
• Conduct tours and speak about the theory change through 2Gen approach to case management and Radical Hospitality to a variety of audiences
• Bring together Casitas participants and ADG current housing clients for training and leadership development
• Create opportunities for participants to work with any and all housing stakeholders in order to find creative solutions to the Silicon Valley housing crisis

Other Job Duties:

• Participate in regular staff meetings, staff training programs, including conducting staff training programs as assigned, and attending supervisory meetings
• Recruit and manage volunteers
• Adhere to Amigos agency policies and procedures, and
• Perform any other duties as assigned

Minimum Qualifications

• MA in Social Work or related field preferred, and/or 3 years as supervisor in the areas of housing, social work, public health field, or education
• Fluent in Spanish and bilingual/biliterate
• Lived experience with poverty or homelessness, preferred
• A minimum of two years of experience working in a nonprofit setting, or equivalent experience,
• Knowledge of housing issues and related social policy issues and research, and community resources,
• Excellent writing and verbal communication skills, and ability to document cases and reports, as appropriate,
• Ability to work in a variety of settings among culturally-diverse individuals and families, 
• Culturally competent, and 
• Ability to lift 25 lbs.