Bend Family Friends (BFF) is a 24-hour residential agency looking for a motivated, dedicated, and caring program manager to join the team while we continue to grow! We're a tight-knit, family-run business and we like for our homes to reflect that feeling of family. We pride ourselves on providing exceptional care to our residents, and we need someone to help uphold our standard of quality care.
Program Manager Essential Duties and Responsibilities
The Program Manager manages daily operations of their assigned program, while exhibiting an intimate knowledge of the residents at the home, their care needs, BFF's policies and procedures, documentation standards, licensing expectations, and OARs. As Program Manager, you will be responsible for ensuring your home is adequately staffed, you'll provide feedback to employees on performance regularly, and will be responsible for the cleanliness of your program.
Leadership:
- Be a steward of BFF’s culture
- Behave in alignment with our values of Compassion, Integrity, and Responsibility
- Treats others with respect and dignity
- Proactive, self-starting, self-managing
- Takes ownership for their work
- Behaves in a manner that sets a positive example for others to follow
- Follow all policies and procedures and ensure others do as well
- Participates in regular program and agency meetings
General Facility Management:
- Responsible for group home cleanliness. Assigns cleaning activities to shifts/DSPs and ensures daily cleaning tasks and sanitation are performed.
- Conducts monthly fire drills. Monitors fire safety programs to include equipment inspections and fire drills.
- Ensure adequate program supplies.
- Manage program within agency approved budgets, including the supply budget, staffing hours, and overtime usage, etc.
- Shop for groceries and supplies as budgeted and maintain monthly checking ledger and receipts for accounts
- Meal plan nutritious and economical meals and snacks that support a wide variety of health and dietary needs
- Ensures safety for staff and individuals inside the home and in the community
- May help with household chores
Individual Care:
- Ensure individuals receive the highest quality care.
- Liaise with pharmacy, prescribers, physicians, neighbors, county and state officials, and other community partners.
- Coordinate shift schedules to ensure adequate staffing. Be available for after-hour telephone calls, and emergency shift coverage when necessary.
- Attend new individual entries, exits, and meetings as necessary.
- Schedule and transport clients to medical appointments
- Maintain confidentiality of all client records
- Assist in crisis intervention by supporting program employees, answering crisis calls and contacting appropriate service and support team members.
- Adhere to medication management protocol. Monitor changes in medication orders.
- Assist when clients are having behavioral issues, model for staff how these situations are handled.
- May provide support with activities of daily living such as self-care, grooming and accompany individuals to appointments if necessary.
- Electronic record documentation pertaining to client specific need as well as any notes or reports pertaining to critical incidences.
- Annual Planning regarding ISPs
Experience and Qualifications:
The following qualifications are representative of the knowledge, skills and abilities needed to perform the job but are not all inclusive.
- High School Diploma or GED required
- Passion for serving others required
- 2+ years of experience working with people with developmental disabilities required
- 1-3 years of experience working in a group home setting required
- 1-3 years of supervisory experience required
- Ability to obtain/maintain First Aid and CPR certification
- Ability to obtain/maintain OIS certification
- High level of professionalism and integrity
- Demonstrated ability to handle sensitive and confidential information
- Adaptability and the ability to work in a crisis calmly and in a professional manner
- Ability to lead and train others in a positive and caring fashion
Locations:
Bend Family Friends currently has two homes, but is planning to open a third before the end of the year.
Schedules:
We would expect the Program Manager to regularly work from Monday-Friday, 9am-5pm. We are flexible and willing to work with you on finding a schedule that works for your life if you're in need of a different schedule.
Salary:
$56,800 - $63,900 depending on experience
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid time off
- 401k matching
- Relocation bonus
Friends
Committed To Kindness
Bend Family Friends started as a shared idea between co-founders Lisa McCormick and Gunnar Peterson. With over 35 years of experience in providing in-home supports to individuals with intellectual and developmental disabilities, we knew that there needed to be better 24-hour residential care options for the folks that we support, so we set out to do something about it. Our sole focus is to provide the best services possible to a vastly underserved part of our community. We believe that dignity, respect, and empathy go a long way in helping our BFFs foster value and purpose within themselves and in their communities.
Mission Statement
At Bend Family Friends, our mission is to provide compassionate and nurturing homes for intellectually and developmentally disabled individuals, empowering them to lead fulfilling lives with dignity and purpose. We are committed to creating a supportive and inclusive environment that fosters growth, independence, and a sense of inclusivity for each resident.
Core Values:
- Compassionate Care: We believe in treating every individual with empathy, respect, and unconditional acceptance. Our team of dedicated caregivers is committed to understanding the unique needs and preferences of each resident, ensuring they receive personalized care that honors their individuality.
- Empowerment: We strive to empower our residents to reach their full potential by encouraging self-expression, autonomy, and active participation in decision-making. Through personalized support plans, we provide opportunities for skill-building, education, and personal growth.
- Inclusivity and Belonging: We celebrate diversity and create an inclusive community where all residents feel valued and embraced. We promote a culture that appreciates the richness of each individual's background, experiences, and abilities.
- Holistic Support: We recognize that every aspect of a person's life contributes to their well-being. Therefore, we offer a comprehensive range of services, including medical care, therapeutic interventions, recreational activities, and social engagement, to address the physical, emotional, and social needs of our residents.
- Family-Centered Approach: We understand the importance of family and loved ones in the lives of our residents. We actively involve families and caregivers in the care planning process and encourage open communication and collaboration to ensure the best possible outcomes for each individual.
- Continuous Improvement: We are dedicated to advancing our knowledge and practices in the field of care for intellectually and developmentally disabled individuals. We strive for continuous improvement through research, staff training, and staying up-to-date with the latest advancements in care and therapies.
- Safety and Security: We prioritize the safety and security of our residents, providing a protected environment that allows them to explore and learn while feeling secure and supported at all times.
- Advocacy and Awareness: Bend Family Friends is committed to advocating for the rights and inclusion of intellectually and developmentally disabled individuals in society. We actively promote awareness and understanding to foster a more compassionate and inclusive community.
By embodying these core values, Bend Family Friends aims to be a model of how group homes should operate, enrich the lives of our residents, and make a positive impact on the wider community's perception and treatment of intellectually and developmentally disabled individuals.
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