Program Manager

We are hiring a dynamic Program Manager for he Aspen House in Mendota Heights, MN! The Aspen House is a community-based facility for teens in Dakota and Washington counties who temporarily need a safe place to live. Youth in our care have private bedrooms and access to mental health and educational services during their stay and is staffed 24/7. We serve displaced youth ages 11-18 and pride ourselves on being a restraint-free facility. Aspen House not only provides temporary housing but also incorporates mental health assessments and services, recreational activities, educational instruction, coordination with outside supports, stabilization services, and on-going connections with family support systems.

At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.

Schedule, Location & Pay:

• Full time, 40 hours per week
• Monday-Friday day shift schedule with flexibility
• On call as needed
• $57,000-63,000 per year salary, exempt
• Onsite in Mendota Heights, MN

Nexus’ Comprehensive Benefits Include:

• Four weeks paid time off (PTO) in the first year of employment
• Multiple options for health insurance coverage
• No-cost life insurance
• Short/long-term disability insurance
• 401k match
• NEW – Talkspace Therapy Benefit for the whole family
• NEW – Hinge Health Benefit for the whole family
• NEW – Carrot Fertility Benefit
• Tuition assistance and training opportunities
• Advancement pathways and internal promotion
• And much more!

Position Summary: 

The Residential Program Manager supervises the daily operations of residential programming, providing leadership, direction, and oversight to Milieu Supervisors and other staff. This role provides communication, planning, collaboration, and operational effectiveness that support client treatment services. 

Responsibilities: 

Treatment Program Oversight

• Ensure proper staff-to-client ratios for safety, compliance, and effective treatment.
• Manage daily schedules, family visits, events, and transportation for clients.
• Identify and address program risks with long-term solutions.
• Collaborate with leadership to improve treatment strategies.
• Support staff in using trauma-informed, family-centered practices.

Client Care & Planning

• Participate in client evaluations and admissions.
• Ensure smooth transitions and readiness for new clients.
• Oversee implementation of care plans and behavior strategies.
• Monitor treatment delivery for consistency and effectiveness.

Program Operations

• Contribute to risk management and quality improvement efforts.
• Help develop and maintain program policies and procedures.

Leadership & Staff Development

• Assist in hiring and staffing decisions.
• Ensure adequate coverage and participate in on-call duties.
• Maintain accurate and confidential client records.
• Report incidents as required.
• Lead onboarding, training, and coaching for staff development.

Requirements:

• HS Diploma or GED required
• Minimum of 5 years related experience in a residential treatment facility or similar setting
• Minimum of 2 years supervisory experience
• Must be 21 years of age or older
• Valid driver's license required. Must meet state regulatory and home office driving requirements

Preferred:

• Associate's degree or Bachelor's degree preferred

At Nexus Family Healing, our voices and actions are focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.

Our ICARE Values:

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern
• Agility: Exhibiting flexibility and adapting quickly
• Responsiveness: Being quick, positive, and accurate
• Excellence: Demonstrating quality results that surpass ordinary standards

APPLY TODAY TO BE CONTACTED BY OUR RECRUITING TEAM! When you work at Nexus, you have the opportunity to change lives — including your own!