Program Manager

Job Summary

The SCaN Program Manager is a critical position in ensuring contractor quality experience and effective service delivery to Youth Services Program. K.L.E.O. Community Family Life Center believes in providing compassionate and client-centered services that are culturally competent and linguistically appropriate to all individuals.

Key Responsibilities

Advocacy Service

• Assess client needs, identify appropriate resources, provide all necessary information, and identify alternatives resources for clients, as necessary.


• Refer and respond to service providers.


• Connect youth to services to individuals and organizations via telephone, email, and walk-in contact, when required.


• Provide advocacy support to clients assigned by Directors as needed.


• Advocate on behalf of the clients with other agencies, when necessary.


• Conduct follow-up calls.


• Maintain accurate client data records.


• Attend resource-sharing meetings, fairs and other community events, as assigned.

Documentation/Data Collection

• Document calls and follow up in accordance with agency policies.


• Send proper follow-up/warm referral documentation to advocates and statewide partners in accordance with agency policies.


• Enter data into Reporting System.


• Ensure data collection is timely and accurate.


• Help maintain Resource Guide(s).

Administrative

• Serve as the primary liaison and is responsible for the submission of all monthly/quarterly/annual/periodic reports.


• Establish and maintain relationships with statewide community-based service providers and engage in community outreach activities which may require evening and/or weekend hours.

Other

• Must comply with agency requirements of strict client confidentiality, professional ethics and agency policies and procedures.


• Must participate in the following but not limited to monthly staff meetings; training (travel often required); fundraising events; community fairs; client events, outreach efforts and other events as directed by leadership. 

• All other duties as assigned. 

Qualifications

Education & Experience  

• Bachelor's Degree or equivalent experience preferred.


• Experience in providing survivor-centered and trauma-informed services.


• Strong documentation skills, collaboration across shifts, and adaptability to resident needs. 


• Excellent organizational and communication skills, both oral and written.  


• Participation as a team player and sensitive to issues of diversity.  


• Computer knowledge of MS Office products, NICE InContact, and email systems. 


• Comfortable with learning new software programs.


• Ability to work independently, prioritize tasks and meet deadlines.

• Strong organizational, analytical, and problem-solving skills.

• Professional approach and demeanor that sets a professional tone for the office and ability to work collaboratively with staff, board, volunteers, clients, public, vendors, and funders.


• Ability to maintain confidentiality of sensitive information.


• English proficiency required. Bilingual (Spanish or French Creole) a plus.

General Physical Requirements

• Exerting up to 15 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.


• Standing and walking for extended periods of time while working on-site.


• Able to maintain regular, punctual attendance consistent with KLEO policy and procedures, the Americans with Disabilities Act (ADA), and other federal, state and local standards.


• Able to perform the essential job functions consistent with the ADA, and other federal, state and local standards.