Program Manager

Job Description:

Job Title: Program Manager

Location: Kansas City, MO
Department: Recovery Services
Employment Type: Full-time

Job Summary:
Are you a passionate leader ready to make a meaningful impact in behavioral health and recovery services? Join our compassionate and collaborative team as a Program Manager, where you’ll play a vital role in shaping programs that transform lives. This is an exciting opportunity to lead with purpose, influence strategic direction, build strong teams, and drive positive outcomes for individuals facing mental health and substance use challenges. We are looking for someone who is organized, forward-thinking, and driven to support both people and programs while contributing to a mission-centered organization.

In this role, you will oversee and manage the day-to-day operations of a recovery-focused program, ensuring services are effective, compliant, and aligned with organizational goals. You will lead program planning, staff development, and performance oversight while maintaining strong communication with stakeholders and funders. Your leadership will directly impact service delivery, program growth, and the overall success of the individuals we serve in the Kansas City community.

This position offers… 

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost  

• Mileage Reimbursement – Company paid for work functions requiring travel

• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition

• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce

•  Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

• Lead and manage program operations to ensure high-quality behavioral health and recovery services delivery

• Develop and implement strategic initiatives, goals, and program improvements aligned with organizational objectives

• Supervise, coach, and support staff by providing feedback, performance development, and leadership guidance

• Coordinate services across program activities to improve efficiency, collaboration, and client outcomes

• Monitor program performance, evaluate outcomes, and implement improvements based on data and feedback

• Manage program budgets, approve expenditures, and ensure financial accountability within approved limits

• Prepare and present reports for leadership and funding partners while maintaining strong stakeholder communication

• Recruit, interview, and onboard team members to support program growth and service delivery

• Engage in community partnerships, policy initiatives, and collaborative efforts to enhance service effectiveness

• Ensure compliance with CARF standards, state regulations, and contractual obligations

Education, Experience, and/or Credential Qualifications:

• Master’s degree in Social Work, Counseling, Psychology, Rehabilitation Counseling, or a related field required

OR

• Bachelor’s degree in Psychology, Social Work, Nursing, Counseling, or a closely related human services field required.

•  If degree is not in a human services field, a bachelor’s degree and a minimum of four (4) years of experience in mental health services required

• Three (3) years of experience supervising clinical services preferred

Additional Qualifications:

• Valid driver’s license, acceptable driving record, and current auto insurance required

• Ability to pass background checks including criminal, driving, abuse/neglect, and fingerprint screening

• CPR, First Aid, and Medication Administration certifications required (must attain if not already obtained)

• Strong knowledge of DSM, psychotropic medications, and substance use disorder treatment

• Experience with CARF accreditation standards, compliance requirements, and audit readiness

• Excellent communication, leadership, and team-building skills

• Strong organizational and workflow development abilities

• Proficiency in Microsoft Office, databases, and electronic health systems

• Ability to support individuals with mental health conditions and barriers to employment or independent living

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.