Program Manager

Helm is currently interviewing qualified candidates for a Program Manager. This position is responsible for executing the account and program requirements as outlined in the statement of work. The Program Manager will work with the internal departments as well as external clients to facilitate the day-to-day operations. A successful candidate will have some merchandising experience and thrive in a customer service environment serving some of the biggest brands in the country.

Why work for us?

We offer a culture centered around accountability, integrity, and results; paired with great benefits and competitive salary. Benefits include Medical, Dental, and Vision coverage, 401k with company match, generous PTO, great work life balance, 10 paid holidays and much, much more.

Essential duties and responsibilities of the Program Manager:

• Serve as primary delivery contact between internal departments and Account Manager regarding status of the program.
• Manage all delivery aspects on assigned program(s) from developmental phase through the duration of the program to ensure adherence to process.
• Collaborate with internal departments and external clients to ensure program is implemented in a manner that meets or exceeds project standards in quality, efficiency, and budget.
• Understand overall client brand and provide trends/consultative approaches to Sales and Account Manager.
• Collaborate with Account Manager on product presentation and approval.
• Generate and distribute daily, weekly, and monthly reports to clients.
• Execute program plans to ensure on time delivery.
• Maintain accurate and detailed documentation to make sure that plans are within budget, contracts are compliant, and all potential risks are communicated.
• Lead weekly meetings and participate in quarterly business reviews.
• Manage event expenses to budget and develop detailed timelines.
• Communicate program requirements and brand direction to internal retail partners.
• Resolve program escalations as needed.

Education/Experience for the Program Manager position:

• Bachelor’s degree in related discipline preferred and/or 2 years project/program management experience.
• Experience managing catalog and web-based retail programs.
• Project management experience.

Required Competencies for the Program Manager position:

• Ability to persuade client(s) and achieve mutually beneficial solutions and results.
• Outstanding interpersonal skills.
• Detail orientated.
• Excellent organizational skills.
• Strong negotiation skills that benefit both the client(s) and Helm.
• Comfortable managing and prioritizing multiple tasks and assignments.