Program Manager

About Us

South Bay Solutions is a high-precision machine shop, making parts for semiconductor, medical devices, and advanced tech hardware. Our tolerances are measured in microns, our equipment is top-of-the-line, and our team is passionate about quality craftsmanship.

Summary

Responsible for managing and maintaining assigned customer accounts.

Responsibilities

• Establish and maintain relationships with key stakeholders, including executives, team members, clients, and external partners, to ensure alignment and support for program goals.


• Identify potential risks and issues that may impact product delivery and develop mitigation strategies to address them proactively.


• Facilitate clear and transparent communication among team members and stakeholders, providing regular updates on CS status, milestones, and risks.


• Identify opportunities for process improvement and optimization within the department.


• Manage and maintain customer relations and customarily and regularly exercise discretion and independent judgment throughout all the processes to ensure customer's parts are delivered to customer on time.


• Download and analyze customer data to reconcile accounts and make sure all data in customer portal and MRP system are accurate.


• Manage and update MRP system, update customer’s part status.


• Collaborate between internal departments and track customers’ orders, manage escalations, and follow through on providing solutions.


• Assist in answering incoming calls/emails to the company and appropriately direct them as required.


• Assist accounts receivables in resolving Customer Billing Disputes/Discrepancies.


• Process RMA requests/Issuance of RMAs.


• Perform other job-related duties and assist in mentoring Program Managers to approved best known methods.

 Education / Experience

• High School Diploma or equivalent.


• At least 5 years of experience in the field.


• Knowledge of raw materials and lead time.


• Knowledge of Manufacturing cycle time.


• Knowledge of production and inventory management.

Required Skills

Knowledge of Epicor highly preferred.

Schedule

• 8 hour shift


• Monday to Friday
  

Benefits:

• Health Insurance (Medical/Dental/Vision) paid 100% for employees


• Life insurance policy


• Safe Harbor 401(K) plan


• 401(K) match


• Paid time off (vacation/sick/holidays/floating holiday)


• Referral program