Program Manager

Status: Full-Time Salary                        

FLSA Classification: Exempt

Salary: $ 69,450

Summary of Position:  The duties of this position include, but are not limited to, the following: The Program Manager is responsible for the overall administration and daily operations of program office (Programs cover Hartford, Bridgeport, and New Haven, CT), serving the kids and families as well as the referring authority. This includes supervising staff, managing budgets, ensuring compliance with contracts, and maintain high-quality service delivery to youth and families.

The Program Manager is an experienced leader with a primary responsibility to: 

• Program Management, Quality, and Results


• Contract Management for compliance to service delivery 


• Budget Management 


• Fiscal and Programming Reporting


• Community Partnerships


• Talent Management: Recruit, train, and retain qualified staff


• Operational Excellence/Continuous Quality Improvement

 Specific Tasks Include:

• Oversee intake, assessment, and development of individualized service plans using a strength-based, wraparound model. Ensure that all participants receive the appropriate number of hours, contacts, services, specified monies and activities as required by contract with the referring authority or the third-party payor. Ensure that all services have been authorized or reauthorized by the referring authority or third-party payor.


• Monitor service delivery and ensure alignment with program goals and contractual obligations.


• Cultivate relationships with referral sources, community partners, and stakeholders.


• Recruit, train, and supervise direct service and administrative staff.


• Provide direct service professional personnel with staff development and training sessions as required by YAP, Inc. policies. Promote staff development including the provision of cross-training among staff.


• Lead staff development, training sessions, and team/staff meetings. Attend all meetings and trainings as assigned.


• Assist staff in creative problem solving, including securing needed professional resources for participants and their families. Ensure that activities for participants and their families involve education, employment, social and other areas of need. Develop plans for discharge which include community linkages that will support the participant and family after termination of service.


• Ensure timely submission of reports, billing, and documentation. 


• Manage the local program within budget parameters.


• Identify opportunities for program growth and innovations. 

Qualifications/Requirements:

• Bachelor's degree required in relevant field, preferably Human Services. 


• Successful prior employment in a community-based agency programming, with supervisory experience is strongly preferred.


• Strong leadership, communication, and organizational skills. 


• Proficient in Microsoft Office 365; experience using an Electronic Health Record (EHR) system is a plus. 


• Ability to manage budgets and meet deadlines.


• Familiarity with trauma-informed care, positive youth development, and community-based alternatives to out-of-home placements.


• Familiarity with local partnerships and cultural awareness


• Reliable transportation, valid driver's license, and current auto insurance is required.


• Bilingual (Spanish/English) is a preferred.  

 Benefits Available:

• Medical/Prescription


• Dental


• Vision


• Short Term Disability


• UNUM Supplemental Insurance


• Employee Assistance Program (EAP)


• 403(b) Retirement Savings Plan


• Pet Insurance 


• Paid time off


• Holiday Pay


• Weekly Pay


• Direct Deposit

Youth Advocate Programs, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment based on individual merit, skills, and qualifications, without regard to race, age, color, ancestry, national origin, religion, sex, military or veteran status, or disability or any other status protected by the laws or regulations in the locations where YAP operates. YAP will not tolerate discrimination or harassment based on any of these characteristics