Program Manager

The Program Manager leads a 16 person PSCI-LIA team that provides administrative and analytical support to the Army Continuing Education Division (ACED), The Adjutant General Directorate, U.S. Army Human Resources Command. The team supports ArmyIgnitED, Army Personnel Testing, the Joint Services Transcript and tuition assistance refund processing, handling more than 200,000 actions a year. The Program Manager is accountable for all contract performance, quality and deliverables, and is the contractor's primary contact with the Contracting Officer and the Contracting Officer's Representative.

Key Responsibilities

• Plan, execute and control all contract activities, and meet every performance standard in the Performance Requirements Summary


• Lead the 30 day phase in: hire and train staff, complete security processing, take accountability of equipment and assume full operations


• Review and approve every deliverable before submission, including the Monthly Status Report, IPR briefings and meeting minutes


• Own the Quality Control Plan and the Contractor Consolidated Plan, and respond to any Contract Discrepancy Report within 10 business days


• Run the daily huddle and suspense register; reset priorities within 24 hours of a government change


• Lead the monthly In Process Review with the COR and present workload, risks, staffing and process improvements


• Make sure all staff meet qualification, training (AT Level I, OPSEC, Cyber Awareness, PII) and background requirements


• Coordinate with HRC, T2COM, the Joint Services Transcript office, DMDC, DLI and other Army agencies


• Recommend realistic process improvements that save the government time or cost

Minimum Qualifications (Required)

• Bachelor's degree from an accredited college in education services, business administration or management, workforce development or a related field, AND six to eight years of experience in education and training; OR


• Master's degree from an accredited college AND at least six years of experience in training, administration and project management in a customer related service field


• Experience managing large scale government projects and familiarity with government policies and procedures


• Knowledge of military personnel automation systems and the ability to work in a fully digital environment


• Proficiency in Microsoft Office and Adobe Acrobat


• Fluency in reading, writing and speaking English

Preferred Qualifications

• Prior military service


• Experience with Army education programs such as ArmyIgnitED, credentialing assistance, the Joint Services Transcript or Army Personnel Testing


• Familiarity with government logistics procedures


• Project Management Professional (PMP) certification

Knowledge, Skills and Abilities

• Understanding of military rank structure, personnel classification testing and military acronyms


• Ability to research and interpret Army regulations, including AR 621-5 and AR 611-5


• Strong analytical, time management and written and oral communication skills


• Self starter and independent thinker who leads by example

Work Environment

Office setting in a government facility at Fort Knox. Uses government furnished computers and systems. Occasional meetings outside core hours may be needed for mission requirements. Wears a contractor identification badge and identifies as a contractor in all government interactions.

What We Offer

• Competitive salary and growth pathways


• Transparent leadership with open door communication


• Continuous professional development and certification support


• Meaningful work supporting the education of Soldiers, Veterans and Army Civilians

This is a Key Personnel position that will be named in PSCI-LIA's proposal to the U.S. Army. Send your resume and a signed letter of intent confirming your availability by 13 November 2026. PSCI-LIA will provide the letter of intent form.

Final qualifications, work schedule, and duties will align with the awarded contract.