Program Manager - Ballington House

Benefits 

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service
  • Sick and vacation time accrue hourly per pay period
• $50,000 in employer-paid life insurance; additional coverage available
• Employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

Mission Statement

Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person’s life experiences can provide firsthand knowledge relevant to being successful in the work that we do.

Position Summary

The Program Manager provides clinical and administrative leadership for Ballington House, a residential mental health treatment program serving men experiencing homelessness. This role oversees day-to-day operations and ensures delivery of high-quality, evidence-based, client-centered care in alignment with VOA’s mission and policies. The Program Manager is committed to creating a safe, supportive environment that fosters recovery, stability, and overall well-being for program participants.   

Essential Duties 

1. Hire, train, and supervise a multidisciplinary team to support residents, provide quality services and promote recovery. 
2. Operate according to DHHS licensing standards, CARF accreditation standards, and contract requirements to guide daily program operations and align with best practices.  
3. Ensure that individualized treatment and recovery plans are developed, implemented, and regularly updated by treatment staff in collaboration with clients.  
4. Assist in preparing the program budget, participate in monthly budget meetings, and comply with billing requirements. 
5. Ensure accurate and timely billing practices and compliance with Medicaid and other payer requirements. 
6. Provide crisis assessments, intervention, and clinical supervision as needed.  
7. Manage staffing to ensure appropriate coverage and patterns; work closely with the staff supervisor on hiring, training, scheduling, and performance evaluations. 
8. Develop, maintain, and regularly update policies and procedures to align with agency mission, promote equity, and ensure they do not restrict access to services or admission. 
9. Maintain average census of 16 clients by overseeing timely admissions and fostering strong collaboration with internal teams and community partners to ensure continuity of care. 
10. Ensure a safe environment through proactive risk management, incident response, and adherence to agency health and safety protocols. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

A master's degree in a social services field and licensure is preferred though any combination of education, experience, and training that provides the following knowledge, skills, and abilities will be considered:

• Certification as a Case Manager in the state of Utah, or the ability to obtain appropriate licensure or certification within 90 days of hire. Utah licensure as a Mental Health Therapist (LCSW, CSW, CMHC) preferred.
• 2-3 years experience working in substance use, mental health, and/or homeless services.
• 2 years supervisory experience in a social service or behavioral health setting, with demonstrated ability to make independent decisions within the scope of position responsibilities.
• Experience with grants, licensing, program development and administration.
• Training in/knowledge or trauma-informed care, motivational interviewing, stages of change, DBT, CBT, or ACT (experience preferred.
• Proficient in Microsoft Office and client data management systems, including UHMIS or similar platforms.
• Ability to maintain professional boundaries, follow confidentiality regulations, agency policies and procedures, and interact respectfully with a diverse workforce, clients and external partners.
• Strong verbal/written communication skills. 
• Attention to detail; skilled in organization, prioritization, and multitasking.
• Receptive to supervision and direction.
• Become CPR and First Aid Certified within 30 days of employment.
• Driving is required: must be at least 21 years of age, possess a valid driver’s license, maintain a good driving record, and be insurable under the agency’s liability policy.
• Pass the Utah DHS - Office of Licensing background screening and a pre-employment drug screening.

Physical Demands

• Ability to move around the facility, interacting with clients for extended periods.
• Ability to walk up and down stairs.  
• May entail using a computer for extended periods of time.