Program Manager - Business Operations

Excited about this role, but not sure if you meet 100% of the criteria? Employers would still love to hear from you.
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the

Accommodation Request

form

. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
Program Manager, Business Operations

Are you a technical program manager looking for an exciting opportunity to help deliver the future of travel? Enjoy working with a diverse population of engineers, product managers and other stakeholders across a large, well-established business? Consider yourself a person who loves being given the freedom to determine how to engage, understands software and technology, and enjoys solving big problems that achieve impactful outcomes?
What you will do:
Establishes and maintains internal and external stakeholder trust by effectively addressing their concerns and advocating for their needs to further long-term interests.
Helps customers explore and understand their wider business challenges.
Uses understanding of current business processes, objectives and challenges to suggest solutions and improvements.
Acts as the information liaison to the business and the first point of contact as, well as, acts as a trusted advisor for the team.
Identifies methods for collecting data, performs data analyses and articulates findings.
Investigates information on a given question or problem to establish facts, reach conclusions and summarize findings.
Measures and assesses customer/stakeholder satisfaction and the efficiency and effectiveness of programs with data collection methods and procedures (e.g., surveys, opinion polls or questionnaires) or identify relevant existing data.
Creates and maintains applicable KPIs to drive action based on results.
Develops an in-depth understanding of the industry, including the key players and their success strategies.
Develops an awareness of industry issues, including trends and challenges or concepts..
Develops project schedule, defines timeframe, and prioritizes tasks to achieve project milestones and deliver intended objectives.
Identifies the type of resources required to support a project, and makes recommendations for specific people, technology, partners, etc.
Monitors progress and initiates actions to meet project milestones, timelines, specifications and requirements.
Keeps relevant stakeholders informed of progress toward or changes to task timing that impacts the project schedule.
Proactively manages risk, working with the team to anticipate new risks and leads mitigation planning.
Leads increasingly complex non-technical projects with some supervised work on ambiguous, adaptive programs.
Evaluates current projects or goals and identifies the relevant skills and expertise needed to accomplish them.
Plans for and distributes necessary resources to ensure accomplishment of program goals.
Tracks resource use to ensure minimal waste and reduce duplication of efforts.
Assesses bottlenecks in work processes within teams projects to streamline and simplify workflow.
Coordinates with team members and stakeholders (internal and external) to execute new ideas or approaches and achieve process improvement goals.
Compiles data and analyzes the impact of process changes.
Solves or recommends changes to policies and established procedures to create more efficiencies and add value for the immediate team, larger organization and customers.
Confirms comprehension and understanding of complex information (e.g., legal, operational risk, and regulatory data) by correctly and clearly answering routine questions.
Creates clear, concise and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages).
Considers and understands the audience’s specific needs and comprehension level to determine the most appropriate message and delivery method, limiting or explaining technical language.
Leverages written and verbal communication skills to confidently convey program and business concepts to mid-level management.
Tailors communications (content focus, style, format, etc.) for different audiences as appropriate.
Who you are:
Drives increasingly complex projects requiring coordination within an organization
Excellent Communicator with top notch Organizational skills
3-5 years prior experience in Project and/or Program Management, Agile practices, business communications, and a general

understanding of SDLC is required.
Exhibit storytelling and persuasive influencing techniques that build trust with team and partners and establish long-term relationships.
Proactively contributes to cross team partnership and alignment of

work with other dependent teams.
Show a high degree of independence, data-driven, and willingness to

focus on getting things done.
Can identify areas where efficiency and process improvement are

needed within your project scope.
Enjoy working with minimal supervision and seek opportunities for

greater degrees of

responsibility.
Bachelor degree in Science or computer science or experience in

related technical field is nice to have
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the

Accommodation Request

form

. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
Program Manager, Business Operations

Are you a technical program manager looking for an exciting opportunity to help deliver the future of travel? Enjoy working with a diverse population of engineers, product managers and other stakeholders across a large, well-established business? Consider yourself a person who loves being given the freedom to determine how to engage, understands software and technology, and enjoys solving big problems that achieve impactful outcomes?
What you will do:
Establishes and maintains internal and external stakeholder trust by effectively addressing their concerns and advocating for their needs to further long-term interests.

Helps customers explore and understand their wider business challenges.

Uses understanding of current business processes, objectives and challenges to suggest solutions and improvements.

Acts as the information liaison to the business and the first point of contact as, well as, acts as a trusted advisor for the team.

Identifies methods for collecting data, performs data analyses and articulates findings.

Investigates information on a given question or problem to establish facts, reach conclusions and summarize findings.

Measures and assesses customer/stakeholder satisfaction and the efficiency and effectiveness of programs with data collection methods and procedures (e.g., surveys, opinion polls or questionnaires) or identify relevant existing data.

Creates and maintains applicable KPIs to drive action based on results.

Develops an in-depth understanding of the industry, including the key players and their success strategies.

Develops an awareness of industry issues, including trends and challenges or concepts..

Develops project schedule, defines timeframe, and prioritizes tasks to achieve project milestones and deliver intended objectives.

Identifies the type of resources required to support a project, and makes recommendations for specific people, technology, partners, etc.

Monitors progress and initiates actions to meet project milestones, timelines, specifications and requirements.

Keeps relevant stakeholders informed of progress toward or changes to task timing that impacts the project schedule.

Proactively manages risk, working with the team to anticipate new risks and leads mitigation planning.

Leads increasingly complex non-technical projects with some supervised work on ambiguous, adaptive programs.

Evaluates current projects or goals and identifies the relevant skills and expertise needed to accomplish them.

Plans for and distributes necessary resources to ensure accomplishment of program goals.

Tracks resource use to ensure minimal waste and reduce duplication of efforts.

Assesses bottlenecks in work processes within teams projects to streamline and simplify workflow.

Coordinates with team members and stakeholders (internal and external) to execute new ideas or approaches and achieve process improvement goals.

Compiles data and analyzes the impact of process changes.

Solves or recommends changes to policies and established procedures to create more efficiencies and add value for the immediate team, larger organization and customers.

Confirms comprehension and understanding of complex information (e.g., legal, operational risk, and regulatory data) by correctly and clearly answering routine questions.

Creates clear, concise and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages).

Considers and understands the audience’s specific needs and comprehension level to determine the most appropriate message and delivery method, limiting or explaining technical language.

Leverages written and verbal communication skills to confidently convey program and business concepts to mid-level management.

Tailors communications (content focus, style, format, etc.) for different audiences as appropriate.

Who you are:
Drives increasingly complex projects requiring coordination within an organization
Excellent Communicator with top notch Organizational skills
3-5 years prior experience in Project and/or Program Management, Agile practices, business communications, and a general

understanding of SDLC is required.
Exhibit storytelling and persuasive influencing techniques that build trust with team and partners and establish long-term relationships.
Proactively contributes to cross team partnership and alignment of

work with other dependent teams.
Show a high degree of independence, data-driven, and willingness to

focus on getting things done.
Can identify areas where efficiency and process improvement are

needed within your project scope.
Enjoy working with minimal supervision and seek opportunities for

greater degrees of

responsibility.
Bachelor degree in Science or computer science or experience in

related technical field is nice to have

The total cash range for this position in Seattle is $110,500.00 to $155,000.00. Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including

medical/dental/vision,

paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.

View our full list of benefits

.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia

Cruises.
2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is

careers.expediagroup.com/jobs

.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

"My goal as a product intern was to work in a space that married my skills and passions, and I've certainly found that! At EG, I love the people and the autonomy to contribute to the culture by participating in inclusion business groups such as Black Expedia Allied Movement."

#J-18808-Ljbffr