Program Manager, CES Crisis Housing

About Upward Bound House

Upward Bound House (UBH) is dedicated to ending intergenerational family homelessness. For over 30 years, we’ve provided a continuum of services—from crisis housing to permanent housing and prevention—while building a supportive, collaborative, and mission-driven workplace.

Position Summary

The CES Program Manager leads UBH’s Crisis Housing program for families referred through the Coordinated Entry System (CES). This role oversees daily operations, staff supervision, and compliance to ensure a safe, trauma-informed, and housing-focused environment.

Responsibilities:

• Manage daily operations, including family intake, placement, and exit processes.


• Supervise and support case managers, housing navigators, and residential staff.


• Directly oversee the Residential Supervisor to ensure 24/7 coverage, safety, and trauma-informed care.


• Recruit, hire, train, and onboard staff to maintain strong program performance.


• Monitor and manage program budget, staffing, and operations.


• Ensure compliance with CES, LAHSA, and other funder requirements.


• Facilitate case conferences and strengthen CES partnerships to increase permanent housing placements.


• Oversee HMIS data quality, maintain program records, and prepare reports.


• Build and sustain community partnerships to expand housing opportunities.

Qualifications:

• Bachelor’s degree in Social Work, Human Services, or related field (Master’s preferred).


• 3–5 years of experience in homeless services, housing, or family programs.


• 2+ years of supervisory or program management experience.


• Skilled in staff recruitment, hiring, and performance management.


• Familiarity with CES, LAHSA, and DMH housing systems.


• Strong leadership, communication, and crisis management skills.


• Budget management experience preferred.

Why Join UBH?

• Be part of a mission-driven team working to end family homelessness.


• Collaborative, supportive environment with professional growth opportunities.


• Strengthen CES partnerships and make a direct community impact.

Work Environment

This position involves direct interaction with families in crisis and requires the ability to respond effectively in high-pressure or potentially challenging situations. Reasonable accommodations will be made for qualified individuals with disabilities.