Program Manager, Elevate APP Program (Hybrid)

WESTSIDE IS LOOKING FOR A ELEVATE APP PROGRAM MANAGER!

JOIN THE TEAM THAT MAKES A DIFFERENCE IN THE LOCAL COMMUNITY!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care.   

Westside Family Healthcare is seeking an organized, detail-oriented Program Manager to support the launch and ongoing operations of its new Elevate APP Program, focused on building a pipeline of Advance Practice Providers (APP) in Federally Qualified Health Centers and rural areas. 

Working closely with the Program Director, an external Program Administrator, and Westside's clinical and operational teams, the Program Manager will serve as the primary point of contact for local program coordination and administrative activities. The role will have two core areas: (1) support the implementation of established program processes and coordinate recruitment, onboarding, scheduling, communications, and other operational activities to ensure a successful launch of the inaugural cohort, planned for September 2027, and ongoing delivery of the fellowship; and (2) coordinate the APP learner pipeline including maintaining established relationships with academic institutions, coordinating APP learner rotations across all Westside health centers, and supporting precepting training to build a strong teaching workforce. 

The ideal candidate is highly organized, proactive, resourceful, and skilled at managing multiple priorities and coordinating across diverse stakeholders. This is a nonclinical, individual contributor role reporting to the Program Director, Elevate APP Program.

Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

Our Mission: To improve the health of our communities by providing equal access to quality healthcare

Our Vision: Achieve health equity for all

Our Values:

• Compassion: Lead with compassion
• Service: Serve with humility
• Excellence: Be exceptional
• Empowerment: Empower all people

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES:

• Program Coordination and Administration: Coordinate day-to-day administrative and operational activities in collaboration with the Program Director and external Program Administrator (s), maintain program schedules and tracking tools, monitor deadlines, and proactively follow up on activities to support effective program implementation and operations.
• Recruitment and Selection: Support recruitment and outreach activities, coordinate applicant communications and tracking, and facilitate application reviews, interviews, and selection logistics in collaboration with the Program Director, external Program Administrator(s), and HR.
• Onboarding and Orientation: Coordinate local fellow onboarding and orientation activities, track completion of required documentation, and work with HR, credentialing, IT, and site leadership to support readiness for program participation.
• Fellowship Scheduling and Educational Activities: Coordinate local scheduling and logistics for fellow rotations, preceptors, educational sessions, and professional development activities in collaboration with the Program Director, external Program Administrator(s), and participating clinical sites. Program Communications and Events: Serve as a primary administrative point of contact for fellows, faculty, applicants, and internal and external partners; coordinate program meetings, training events, and other fellowship and educational activities. Participate in the APP Postgraduate Training and Health Professions Training Learning Collaborative in Year 1.
• Records and Evaluation Management: Maintain accurate, confidential program records, coordinate evaluation tracking and follow-up, and support reporting on fellow progress, program activities, and outcomes.
• Program Support and Improvement: Support implementation of established program processes, maintain administrative materials and documentation, coordinate with internal and external stakeholders, and identify opportunities to improve local program operations.
• APP Student Rotation Coordination: Manage scheduling, evaluations, and logistics for NP/PA student clinical rotations across the Westside sites, partnering with the Program Director, preceptors, and academic programs. This responsibilities will grow as the Elevate APP Program expands to additional graduate programs in Year 2.

MINIMUM QUALIFICATIONS

• Three or more years of experience in program coordination, administrative operations, or a related role.
• Demonstrated ability to independently organize and prioritize work, manage competing deadlines, anticipate needs, and follow through on assignments with minimal supervision.
• Excellent written and verbal communication skills and the ability to work effectively with diverse stakeholders.
• Proficiency in Microsoft 365 applications, including Outlook, Word, Excel, and Teams, and the ability to learn new software systems.
• Strong attention to detail, sound judgment, and a proactive, solutions-oriented approach to identifying and resolving administrative challenges while maintaining confidentiality.
• Associate's degree or equivalent combination of education and relevant experience; bachelor's degree welcomed.

PREFERRED QUALIFICATIONS

• Experience in a healthcare, community health, academic, or clinical training environment.
• Experience coordinating educational or professional training programs, including fellowships, residencies, or similar programs.
• Familiarity with learning management systems, clinical onboarding, or credentialing processes.