Program Manager Enterprise IT Support Services

Spatial Front, Inc. (SFI)—a two-time USA Today Top Workplaces awardee and Washington Post Top Workplaces honoree—is seeking a Program Manager to lead enterprise IT support services for a federal customer in Quantico, VA. The Program Manager will serve as SFI’s primary contract lead and will be responsible for successful performance across a broad IT services environment that includes system maintenance, user support, cybersecurity, network operations, cloud operations, software implementation and development, service desk support, and end-user assistance.

This is a high-visibility enterprise IT operations role supporting a large, distributed mission environment. The Program Manager must be able to lead multidisciplinary technical teams, manage contract execution, maintain strong communication with government stakeholders, and ensure all program activities are delivered in accordance with contract, security, quality, and performance requirements. 

Clearance Requirement: Active Top Secret clearance required.

Work Location:  This position is 100% onsite in Quantico, VA. There is no remote or hybrid option for this role. 

The Program Manager will be responsible for overall contract performance and day-to-day leadership of SFI’s support team. 

Responsibilities include:

• Lead overall contract execution, resource management, quality control, and program delivery.
• Serve as SFI’s primary interface with the Contracting Officer, COR, customer leadership, and government stakeholders.
• Maintain full authority to act for SFI on contract matters related to fulfillment of PWS tasks.
• Ensure staffing, scheduling, scope management, budgeting, quality control, deliverable submission, monthly status reporting, project closeout, meeting facilitation, and trip reporting are performed effectively.
• Develop, maintain, and execute the Program Management Plan, including status meeting schedules, kickoff meeting details, draft agendas, and meeting minutes.
• Manage the staffing plan and ensure personnel assigned to PWS tasks are qualified, cleared, certified, and available to perform.
• Ensure vacancies are filled with qualified personnel within the PWS-required timeline.
• Oversee performance across technical task areas, including Microsoft 365/DAF365, Appian, Atlassian, OnBase, cloud hosting, cybersecurity, RMF, circuit management, privacy/IT portfolio management, configuration/change management, network engineering, system management, and IT service management.
• Support Agile and Waterfall project management activities, including Kanban boards, Scrum meetings, sprint planning, sprint reviews, demonstrations, and backlog reviews.
• Prepare and review executive-level briefings, technical reports, meeting minutes, memorandums, and monthly status reports.
• Maintain continual communication with customer leadership to align contract execution with organizational priorities, policy changes, new technology, and emerging mission requirements.
• Ensure service delivery aligns with applicable customer, DoD, Department-level, and Intelligence Community policies, processes, and regulations.

• Active Top Secret clearance.
• Bachelor’s degree in IT, Business Administration, Computer Science, Cybersecurity, or related field; equivalent professional experience may be considered.
• At least 5 years of IT project/program management experience, including experience managing enterprise IT initiatives.
• Experience managing federal or DoD IT support contracts.
• Demonstrated experience applying both Agile and Waterfall methodologies.
• Experience with Scrum, Kanban, sprint planning, backlog management, and project reporting.
• Strong experience managing multidisciplinary technical teams, including infrastructure, cybersecurity, cloud, service desk, network, systems administration, and software support teams.
• Ability to prepare executive-level briefings, technical reports, meeting minutes, and official memorandums.
• Strong customer relationship management skills with senior government stakeholders.
• Experience managing staffing plans, surge support, vacancies, onboarding, retention, and subcontractor/team member coordination.
• Must be able to work 100% onsite in Quantico, VA.

 Required Skills and Competencies

• Federal IT program management
• DoD contract execution
• Resource and staffing management
• Risk, issue, and change management
• Quality control and performance reporting
• Executive communication
• Agile and Waterfall project delivery
• ITIL-based service delivery
• Cybersecurity and RMF awareness
• Enterprise infrastructure operations awareness
• Classified environment coordination
• Deliverable tracking and compliance management

Preferred Qualifications

• TS/SCI clearance.
• PMP certification.
• ITIL Foundation or ITIL 4 certification.
• Experience supporting the Air Force, DoD, law enforcement, intelligence community, or classified IT environments.
• Experience with ServiceNow, Jira, Confluence, Microsoft 365/DAF365, RMF/eMASS, ACAS, cloud environments, and enterprise operations centers.
• Experience managing CMMC, ISO 9001, ISO 27001, ISO 20000, NIST 800-53, or NIST 800-171 compliance-driven environments.

Additional Information

• Work Authorization: Must be a U.S. Citizen per contract requirement
• Candidates must possess an active Top Secret clearance at the time of consideration
• Work Location: This position requires full-time onsite support in Quantico, VA.
• Benefits: For more information, visit: http://www.spatialfront.com/pages/career.html
• This is a full-time, W2 position.
• No agencies, third parties, or Corp-to-Corp submissions.
• Spatial Front Inc. is an Equal Opportunity Employer — all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.
• SFI participates in E-Verify.