Program Manager - Family Shelter

Share’s Mission

Share believes every person counts. Together we pursue a stronger community by building relationships, advocating for equitable access to housing and food stability while empowering every individual to grow and thrive.

Share provides a wide spectrum of services ranging from street outreach, hunger response, and emergency shelter to housing and asset building. We offer individuals services, resources, and the tools they need to end their homelessness, secure housing, and maintain that housing. Each year, we assist more than 8,000 people experiencing poverty, hunger and/or homelessness.

We seek bright, driven people who are passionate about social justice and who want challenging career opportunities that deliver personal and professional fulfillment. Our dedicated and energetic employees provide essential services to a vulnerable population. We take pride in making a difference in the lives of so many every day.

Share recognizes that our employees are the foundation for our organization as well as our heart and soul. Share has a generous and robust benefit package including 4 weeks of PTO, a wellness program, 401(k) with match, and health/ dental and life insurance. We encourage a culture of supportive compassion for our participants, co-workers, and volunteers.

DE&I Statement:

Share wants to be part of a community that brings about change. We are committed to actively working to dismantle racist systems, focusing on sustainable solutions to structural racism, police violence, and inequitable economic, health care, and education systems. It requires all institutions, including ours, to ask what more we can and should do to live our commitments to diversity, equity, and inclusion – and we must be brave enough to make changes.

Job Description:

Program Manager facilitates the smooth operation of the family shelters. This position monitors the safety and security of all shelter residents in a supportive environment. Day-to-day onsite management of shelter program that serves physically highly vulnerable families.

Areas of responsibility include ensuring that the facility is staffed, ensuring that clients are receiving case management; including needs assessments and progress reviews, accurate shelter records are maintained, supporting staff and clients in being safe and appropriate, greeting volunteers and donors, and ensuring that the team has all the resources that they need.

This position participates as part of a rotating on-call schedule with the team members being on-call for a week at a time. This can include weekend and/or late-night phone calls, possibly filling shifts if no staff can be found to cover an absence.

Along with the Program Director, this position is responsible for ensuring that the physical building is not only clean but well maintained. This includes promptly addressing immediate building concerns.

Summary of essential job functions and responsibilities

• Ensures adequate staffing, oversees recruitment, hiring, interviewing, and training of open positions.
• Oversees day-to-day program operations and services while supervising and training program staff around specific service-related issues.
• Respond to crisis situations, i.e. fights, medical emergencies, staff concerns. Evaluate incidents of potential or actual conflict; determine and initiate appropriate course of action. Perform urgent and immediate first aid and/or CPR as needed.
• Works with program staff to set up maintenance and repair policies and procedures and identify ongoing and routine maintenance and repair issues.
• Coordinates with maintenance/ facilities contacts to address maintenance and repair issues.
• Effectively use the Homeless Management Information System (HMIS) database, spreadsheets, and other tools to ensure compliance with data standards and record-keeping.
• Perform related duties as assigned.

Minimum requirements

At least 3 years of demonstrated knowledge and experience in the field of direct services to individuals experiencing houselessness and/or with low-income, physical disabilities, behavioral health, and developmental disorders.

Ability to establish and maintain effective communication with a wide and diverse range of people, particularly people experiencing homelessness; defuse and resolve potentially volatile actions of residents; coordinate house cleaning schedules and ensure effective accomplishment of tasks; work independently for extended periods of time; read, interpret, communicate, and follow simple written instructions; complete routine forms and reports.

The nature of the work involves working in a group living situation with low-income, homeless people. The Program Manager would be required to support staff development in building healthy professional relationships with clients. Occasional first aid may involve exposure to blood and other bodily fluids. Twenty-four-hour staff coverage is required. This position may require non-standard hours may be necessary to fulfill the duties.