Program Manager, Health & Social Services (Bilingual English/Chinese)

Compensation: $78,000 annually plus a robust benefits package, including health coverage, retirement plan with match, generous paid time off, commuter benefits and much more.
Required Language Proficiency: English and Chinese.

WHO WE ARE:
Asian Americans for Equality (AAFE) is a comprehensive community development organization based in New York City. For more than a half-century, AAFE has advanced racial, social, and economic justice for all, regardless of background. AAFE is an innovative nonprofit organization guided by the belief that people can only thrive when they have access to safe and stable housing, essential social services, and resources to achieve economic mobility for their families. Programs and services include affordable housing development and management, an array of community services, and small business financing and training. AAFE maintains offices in Chinatown and the Lower East Side (Manhattan) and Flushing and Jackson Heights (Queens).

WHY WE NEED YOU:
The Program Manager, Health & Social Services supports AAFE’s mission to empower immigrant communities by ensuring the success of overall planning, program delivery, and evaluation and budget management of the Health & Social Services department.   The Program Manager is responsible for thinking strategically and creatively about the intersection of health & social services, organizing, and community development. 

The Program Manager will work with a team of managers and directors to integrate program delivery, operations, and advocacy of Health & Social Services Team with AAFE Programs across multiple community offices. These program services include housing & tenant advocacy, immigration, and youth and family development.

The Program Manager leads a team of counselors based in multiple offices who are responsible for five government contracts, as well as discretionary funding to provide health and social services. 

Strategic Planning & Partnership Building 

• Research and monitor policy changes affecting health and social services.
• Explore and develop program services to meet the needs of low-income communities and communities of color.
• Expand mission-driven partnerships while maintaining existing relationships with community partners.
• Align health & social services and advocacy with AAFE mission. 
• Integrate other AAFE program services in health & social services development and operations. 
• Coordinate with other team members on strategy in community and legislative campaigns.
• Lead development of community education/empowerment model and curriculum.
• Work with Fund Development team to sustain funding for health & social services. 

• Develop program budget and monitor expenses. 
• Provide and coordinate technical knowledge related to health & social services.
• Review contracts, prepare reporting and site visits related to health & social services.
• Evaluate and improve case management and service delivery in health & social services.
• Standardize case notes, case files, and other data practices within the department. 
• Collect and manage both qualitative and quantitative data to create impact reports.
• Monitor individual, team, and portfolio performance and implement improvements to improve efficiency and effectiveness of both performance and service.

• Manage, cultivate, and supervise team members in the health & social services.
• Motivate staff and foster a team approach to high-quality and innovative service and model positive and responsible behaviors through actions and interactions.
• Facilitate regular training and meetings; model appropriate practices; and continuously challenge and support staff to raise standards.
• Cultivate a team culture to ensure a safe, inclusive, supportive, and respectful working environment.

• Ensure compliance with all grant/contract requirements.
• Provide quality customer service to both internal and external partners and co-workers.
• Work as part of a team in supporting other AAFE program contracts and projects.
• Support efforts that ensure a safe and healthy work environment.
• Understand and embrace the value in collaborating with people of different cultures, races, genders, ethnicities, beliefs, experiences, and ideas.
• An understanding of the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities.
• Maintain a positive, helpful attitude.
• Enjoy your time at work!