Program Manager II - Marriage Matters

Job Overview:
The Program Manager II provides strategic leadership, manage program operations, manage contracts, and implementation in alignment with organizational goals and compliance standards. The position requires collaboration with schools, community organizations, and stakeholders to expand program reach, as well as supervision of staff to maintain high-quality service delivery. 

Manager to list the top 5 critical duties for this role (these will be used to qualify/measure a new hire during their probationary performance review). 

1. Program Leadership, Implementation & Quality Assurance 
   Lead the planning, implementation, and oversight of the Marriage Matters Program across Miami-Dade and Broward Counties, ensuring services are delivered with fidelity to evidence-based curricula, program standards, and BSI’s mission. 


2. Compliance, Contracts & Funder Deliverables 
   Ensure full compliance with all contract requirements, funding guidelines, and reporting deadlines by overseeing contract amendments, continuation of applications, assessments, and required program deliverables. 


3. Staff Supervision & Performance Management 
   Supervise and manage a multidisciplinary team of approximately six staff and contractors by overseeing onboarding, training, performance evaluations, required certifications, corrective actions, and ongoing professional development. 


4. Data Oversight & Program Evaluation 
   Oversee program data collection, analysis, and reporting by collaborating with the Data Department to ensure accuracy, completeness, and timely submission of reports while using data to monitor outcomes and drive program improvements. 


5. Strategic Partnerships, Budget Oversight & Program Growth 
   Manage program budgets in collaboration with Finance, ensure timely and appropriate use of funds, and build strong relationships with funders, evaluators, community partners, and stakeholders to expand program reach and sustainability. 

Additional Responsibilities and Duties.  

• Program Manager will ensure direct reports are properly trained on: Contract Compliance, Program Curriculum, Marriage Matters Strategies and
  trainings, as required.   

• Identify new program opportunities, partnerships, and funding streams aligned with BSI’s mission. 

• Create and maintain
  necessary systems for effective program management.   

• Create and/or update documents such as: SOPs, Participant Application (intake form), Program Policies & Procedures, and Surveys required by the funder and/or BSI.   

• Update Contract amendments or modifications as needed.   

• Update ‘Continuation Application’ for funding renewal, at the end of each program year.   

• Maintain good working relationships with the Contract Managers, program staff, evaluator and curriculum developer, as well as community leaders and partners.   

• Work together with the Accounting Manager and accounting for budget purposes, spending the money allotted by the end of each quarter.   

• Give administrative guidance and support to Program Coordinator, Success Coaches, Contracted Professionals, Data Analysts, and Finance team.   

• Monitor coordination and scheduling of all the mandatory program's activities and other events.   

• Ensure program is properly staffed at all times, including those contracted for Professional Services.  

• Ensure reports, assessments and other deliverables are completed by staff and participants and meet reporting deadlines.   

• Ensure the Data Department is analyzing all data, catching any errors or omissions on all programmatic data collected and that staff adhere to proper data collection practices.   

• Travel
  regularly
  to programmatic sites between Miami-Dade and Broward County to oversee program implementation, ensure compliance and maintain
  high-quality programming.
   

• Complete program observations and curriculum fidelity implementation, if applicable.   

• Manage a team of 6
  staff members, including onboarding, training, performance evaluations, completion of required training, and when necessary, administering PIPs, verbal/written warnings, probationary reviews, and annual evaluations.  

• Other duties as assigned.   

Required Experience, Qualifications and Skills 
 

• Master’s degree required in education,
  social work, counseling
  or related field  

• Bilingual English/Spanish required
   

• Five (5) years minimum experience in adult and family program development and administration.  

• Three (3) years minimum of supervisory experience  

• Building and nurturing relationships to expand reach and impact. 

• Leadership skills to lead team members towards achieving a common goal.   

• Excellent self-starter and self-motivated.   

• Grants writing, management and contract review experience are a plus.  

• Experience working with federal, state, and local programs is a plus.  

• Proficiency in computer skills and programs such as Microsoft Office: Word, PowerPoint, Outlook, and Excel.   

• Ability to learn new software and utilize new tools.   

• Time Management skills.   

• Highly organized, detailed oriented and dependable  

• Excellent communication skills (written and verbal).   

• Resourcefulness: the ability to address problems large and small  

• Strong interpersonal and conflict resolution skills  

• Able to prioritize and respond quickly to program needs.  

• Must be able to prioritize tasks effectively.
   

Essential Job Demands and Responsibilities: 
 

• Must be able to successfully pass a Level II background check.  

• Have reliable transportation.   

• Able to travel to multiple locations in a single day (sometimes within various counties).  

• Available to work occasional evenings, weekends, overnights, and conduct out of state travel as required.   

• Implement core values for all tasks and activities within the workplace.  

Competencies:

Leads teams effectively, Builds collaborative partnerships, Communicates clearly, and Manages multiple priorities with attention to detail  

Benefits & Perks: 
At Be Strong International, we value the well-being and work-life balance of our team. We offer: 

• Hybrid schedule (4 days in-office, 1 remote) 

• 403(b) retirement plan 

• Health, dental, and vision insurance 

• 12 PTO days + all federal holidays 

• Paid Spring and Winter Breaks 

Physical Demands: 
 This position is regularly required to sit, stand, walk, speak, and hear. The position requires extensive computer use, so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen. The employee must occasionally lift and/or move up to 30 pounds. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.  

Limitations and Disclaimer:
 
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.  Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must
possess the abilities or aptitudes to perform each duty proficiently. Continued employment
remains on an “at-will” basis.
 

We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. Hiring is contingent on
successfully passing the reference check, Level II background screening and Sex Offender background check.