Program Manager III - Educational Advocate

At Cleveland Clinic Children’s, our team brings expertise to each check-up, test and procedure to ensure every child receives the best possible care. When you join this family of caregivers, you will receive endless support and guidance as you find your place at one of the most respected healthcare organizations in the world.
 

The Program Manager III leads the implementation and management of key research and service programs, developing operational systems, supporting budgeting efforts, mentoring staff, and serving as a liaison across departments and partner institutions. As a core contributor to the Resources and Services Module, this role is essential in advancing research and programmatic initiatives across Cleveland Clinic and the region through strong collaboration and strategic program support.

This position ensures that patient needs identified during clinical visits and within the Neurodevelopmental Program are effectively addressed by the Community Education team. The Program Manager III engages directly with patients and families and may travel off-site for school meetings, team meetings, and visits to various hospital and CCCHR locations. The role is primarily office-based at Children’s Rehabilitation, with required off-site engagement. During the summer months, responsibilities include projects related to Individualized Service Plans (ISPs) and 504 Plans, supporting patients in kindergarten through 12th grade.

A caregiver in this position works 8:00am—4:30pm. 

A caregiver who excels in this role will:   

• Develop, implement, manage, and maintain operational systems and activities. 

• Serve as a liaison with all levels of the organization and outside the community. 

• Manage multiple priorities and projects with competing deadlines. 

• Allocate time to meet completion requirements. 

• Serve as a coach and mentor for other positions in the department. 

• Review and monitor adherence to Human Resources policies and corporate compliance procedures. 

• Other duties as assigned. 

Minimum qualifications for the ideal future caregiver include:   

• Bachelor's Degree in Business Administration, Healthcare Administration or related field and 5 years of related experience 

• OR Master’s Degree and 4 years of experience 

• Strong presentation, communication and training skills 

• Knowledge of statistical and financial analysis, primary research and business plan development