Program Manager III (PSRB - El Dorado)

Job Overview

Location/Schedule: This position is located at El Dorado, a licensed residential treatment facility in SE Portland, OR. The schedule is typically Monday through Friday, 8:30 a.m. to 5:00 p.m.

Position: Program Manager III

Program: PSRB

Cascadia Mission and Vision

Mission: Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve. 

Vision: We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life.

Program Description: Cascadia offers diverse trauma-informed treatment services in the community, residential settings, and intensive outpatient settings to individuals mandated to treatment by the State of Oregon's Psychiatric Security Review Board (PSRB). Additionally, as a forensic program, we provide monitoring and supervision of the stipulation of conditions of release issued by the PSRB prior to the client returning to the community. Our goal is to promote the health, wellness, and safety of the individual within the community. This location serves individuals with co-occurring traumatic brain injuries. 

Position description: The Program Manager III works as part of an interdisciplinary team and is responsible for ensuring that program activities are administered effectively and in accordance with regulatory requirements. This position is responsible for providing clinical oversight, support, and professional development for assigned staff.

The job incumbent must understand, appreciate, and respect the individuals within our Cascadia community. As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches, and helps create a work environment of safety and acceptance.

Essential Responsibilities

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add, or remove duties as necessary.

• Manage the day-to-day operations of assigned clinical program – including client care, quality improvement and service delivery.
• In collaboration with leadership, set annual goals and objectives aligned with integrated treatment and the mission.
• With support from Quality Management and Cascadia’s compliance department, investigate and resolve client complaints.
• Assist with the development of an operating budget to support the programs goals and objectives.
• Monitor expenditures monthly and control costs; ensure expenditures stay within budget.
• Attend both internal and external meetings to collaborate, problem-solve, advocate for programs, and maintain positive working relationships with employees and stakeholders.
• Oversee and leverage clinical data to monitor performance and assist in decision making.
• Serve as a liaison between departments, facilitating collaboration among interdisciplinary teams, and communicating with stakeholders.
• Assess progress toward achieving goals and objectives and revise plans, systems, policies, and procedures to assure success.
• Provide input into the development of policies, procedures, and systems in support of program goals.
• Perform other duties as assigned.

Regulatory & Compliance:

• Comply with laws, regulations, policies, and procedures under which the program and company operates.
• Comply with and manage relevant Contracts, Memorandum of Understanding (MOU), and Grants.
• Assist in crisis situations as appropriate; follow protocols and procedures in coordination with the treatment team.
• Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.

Qualifications

Education:
Required

Minimum five years of experience in community mental health or related field. 3 years clinical experience providing community behavioral health services AND a minimum of 2 years staff supervisory experience

Specialized Knowledge, Skills and Abilities

• Understand the unique clinical needs of individuals served.
• Understand the recovery model, motivational interviewing, illness management and recovery, evidence-based practices, and strength-based philosophies and strategies.
• Expert level written and verbal communication skills
• Demonstrated proactive approaches to collaboration and problem-solving to meet deadlines
• Operate computer hardware and software at a level needed to effectively perform job functions.
• Highly resourceful team-player, with the ability to also be extremely effective independently.
• undefined

Other:

Employee must possess a valid driver’s license, one-year driving history; clean driving record, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course.

Must have the ability to perform CPR and properly use AED equipment. BLS certification training will be provided within the first 60 days of hire for client-facing staff, and CPR certification training will be provided within 120 days for all other staff. Certification must remain current.

Working Conditions: 

Environmental:

This role is centered on direct client, staff and community engagement, it is designed for in-person work and does not include hybrid or remote work options.

Work is performed in one or more of the following: administrative and clinical offices, acute care settings and community setting including client residences, correctional facilities, shelters, hospitals, public places and other social service sites. Meal periods and breaks are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for aggressive behavior, exposure to disease, biohazards, noise, and contaminants.

Mental Demands:

The work assigned is diverse and involves addressing new and unusual circumstances. The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management approach. In addition, this position requires exercising sound judgment.

Physical Demands: Requires constant alertness, perception, and awareness of surroundings. Regularly stationary work at a computer, moving around program spaces, assisting residents with daily living tasks, cleaning, and using a computer for documentation. Requires occasional lifting of 20 to 50 lbs. (e.g., supplies). Requires occasional fast movement in potentially escalated situations to evade harm.

Cascadia is an Equal Opportunity Employer. If you need assistance or an accommodation due to a disability, you may contact us at 503.963.7654.

Employees are responsible for obtaining and maintaining all licenses, certifications, registrations, and other credentials required for their position. Required credentials must remain active and in good standing as a condition of employment. Candidates are encouraged to familiarize themselves with any applicable credentialing requirements, including associated fees and renewal or maintenance obligations, prior to applying.

Benefits

We offer generous benefits for our full-time and part-time employees (20 hours + pro-rated) including:

• Generous Paid Time Off Package - Full-time employees earn 6 weeks of PTO in their first year!
• Medical and Dental Coverage (begins 1st of the month following hire date)
• VSP Vision Discount Plan
• 403(b) Retirement Plan - Eligible after 60 days with immediate 100% vesting and a 1-to-1 company match up to 3% per pay period, plus the opportunity for an additional discretionary contribution (up to 5%) at the end of the fiscal year.
• Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
• Short-Term Disability, Long-Term Disability, and Life Insurance
• Paid Bereavement and Jury Duty Leave
• Length of Service Award
• Voluntary Life Insurance
• Supplemental Insurance
• Student loan forgiveness options

Wellness Benefits:

• Employee Assistance Program (EAP)
• Bike to Work Reimbursement

Starting Rate Range in USD ($)