Program Manager (Intensive Case Management)

We’re looking for dedicated team members to join Orange County’s largest nonprofit developer of high-quality affordable housing and services. Join us in our mission to transform lives and strengthen communities for thousands of families, seniors, veterans, transitional age youth, and individuals coming from homelessness in California.

This property is part of an Intensive Services Care Program in collaboration with the County of Los Angeles. Rooted in a Housing First model and guided by a trauma-informed care approach, this position serves as the liaison between the property and the County. The role includes attending regular coordination meetings and supporting the delivery of compassionate, consistent services that promote long-term housing stability.

Primary Objective of Position: 

The Program Manager is responsible for the overall management of residents & programs at Jamboree properties. This position will oversee activities that promote the residents’ wellbeing and their success in maintaining stable housing. The Program Manager will be responsible for managing staff, programs and overall quality control efforts, potentially at various sites within their defined region. This includes close coordination with Senior Program Managers to ensure residents' and property needs are being met. These responsibilities include coordination within Jamboree and with outside providers to ensure successful retention in supportive housing. The Program Manager will be an expert at developing and implementing programs that serve children, adults and seniors living in various affordable apartment communities. This role will also be responsible for building relationships with city partners, nonprofits and volunteers in an effort to leverage additional programs and services to Jamboree communities. 

Major Areas of Accountability: 

Program Management and Development: 

• Oversee and enhance social services for Permanent Supportive Housing, including strategic planning, delivery of services, and integration of new programs for homeless and low-income individuals. 

• Develop and implement annual goals and objectives for the Community Impact staff. 

• Establish, coordinate, and ensure compliance of policies, procedures, and services across all programs, meeting organizational, grant, and funding requirements. 

• Implement evidence-based practices in homeless service delivery, such as Critical Time Intervention and Trauma-Informed Care, and present a comprehensive services framework. 

• Staff Leadership & Development: 

• Provide direct supervision, mentorship, and support to Interns, Case Managers, and Coordinators, including hiring, training, and managing payroll timekeeping. 

• Offer direction, support, and guidance on advocacy, crisis management, and intervention to team members. 

• Model and teach systemic and strength-based practices in interactions with residents, staff, and professionals. 

• Relationship & Partnership Management: 

• Manage relationships with CES, county providers, community partners, property management, investment partners, and regulatory agencies. 

• Cultivate and maintain strategic partnerships to ensure the provision of services that meet program standards. 

Data Management, Quality Assurance & Reporting: 

• Manage resident databases and outcomes reporting systems, ensuring accurate program data and compliance records. 

• Provide quality assurance and program evaluation to ensure effective and efficient programs. 

• Report regularly on program activities to corporate offices, partners, and applicable agencies. 

• Community Engagement & Coordination: 

• Coordinate services among community supports, service providers, and property management. 

• Facilitate regular meetings with onsite staff, service providers, and property management to address tenant issues and foster communication. 

• Assume responsibility for external communication and attend relevant local service area meetings. 

Operational Oversight: 

• Manage budgets for supervised properties. 

• Assist with the intake and orientation of new tenants. 

Level of Education, Experience and Skill Set: 

• Four plus years of experience working with children and families, individuals experiencing homelessness, and individuals experiencing mental illness.  

• B.A. Degree or above in Human Services field, Psychology background a plus or equivalent. 

• Familiarity with the Housing First, Harm Reduction and/or Recovery Oriented service models 

• Knowledge of the local CoC and CES. 

• Knowledge and/or experience (minimum of 3 years) in working with special needs/mentally ill populations. 

• Knowledge of computer software, including Excel and Word. 

• Excellent communication skills. 

• Demonstrated experience overseeing staff. 

• Demonstrated ability to work independently. 

• Demonstrated ability to work with, and provide services to, persons of all ages, diverse backgrounds and those with Special Needs.  

• Ability to rearrange daily schedule as needed. 

• Must be able read, write and communicate in English well. 

• Valid California driver’s license and availability of an insured vehicle.  

• Must be able to travel between sites 50% 

• Job includes some evening and weekend hours and travel throughout California.  

Physical Demands:  

The Program Manager is required to talk and hear.  The employee is often required to sit and use their hands and fingers to handle or feel.  The employee is required to stand, walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another and to stoop, kneel, crouch or crawl.  Vision abilities required by this job include close and far vision.  Ability to operate a computer keyboard, and lift files and reports.  Exposure to glare from a computer.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 25 lbs and travel via automobile 25%.  

Work Environment: 

The work environment will be an office at the property. The noise level is usually quiet to moderate.  When traveling the environment will change dependent upon the site visiting.  

Working with the homeless population whether on the streets, in shelters or other places of habitation or services. Exposure to bed bugs or other infestations, unpleasant smells or odors, unclean individuals or homes due to homelessness or mental health symptoms or poverty. Some work will be in a recreational room or common area. The noise level is usually moderate but will vary depending on the activity you participate in.