Program Manager - Join a Leading Company

Position Title: Program Manager

Targeted Years of Experience: 5+ years

Location: Flexible

High-Level Responsibilities:

• Develop project tracking tools and systems to document milestone completions, project issues, jeopardies, and overall project progress.
• Deliver executive-level reporting, presentations, and communications, both written and oral.
• Provide management with project status updates, feedback, and reporting on key process-focused objectives.

Prime Responsibilities: The Program Manager for the Bill on Behalf of (BoBo) Program within Verizon Business Group is tasked with achieving revenue expectations through the following responsibilities:

1. Oversee all BoBo program components, including systems management, reporting, program management, and go-to-market support.
2. Assist partners in admission to the BoBo program, guiding them on systems and structuring their offerings. Provide training on VMP system, Salesforce, and Partner Marketing Builder.
3. Gain an in-depth understanding of partner BoBo offers to successfully present partner solutions to committees comprising Revenue Accounting, Revenue Assurance, Tax, Cost Assurance, and Commissions. Resolve any resulting questions or issues.
4. Assist and present to sales teams, channel partners, internal sales, and cross-functional workgroups.
5. Maintain training materials, OSTs, enrollment flyers, etc.
6. Manage day-to-day operational issues such as customer enrollment, bill label selection, account/Mobile Telephone Numbers (MTNs) selection, pending enrollments, and BTA limit transactions.
7. Address inconsistencies in charges and billing, credit issues, and partner payment anomalies. Build cases for credit requests, providing detailed financial analysis and partner/customer information.
8. Handle operational support requests from customers, partners, customer service, and Verizon sales teams.
9. Coordinate with the product team to assist in testing processes in UAT and production environments. Analyze system failures and coordinate resolution efforts.

Desired Skills:

• Strategic thinking abilities and adaptability in a fast-paced environment.
• Excellent written communication, copywriting, editing, and proofreading skills.
• Capability to manage multiple projects with cross-functional teams.
• Demonstrated proficiency in presentation and communication, articulating complex concepts clearly.
• Ability to engage in high-level discussions with sales management to address business drivers and leverage enablement programs.
• Experience leading complex projects involving resources from multiple sites and disciplines.