Program Manager (Living Services Program)

Job Title: Program Manager for Living Services Program

Status: Full-Time, Exempt.

Pay: $66,560 - $83,200 / year, depending on experience

JOB SUMMARY:

Friends of Children with Special Needs (FCSN) is a Bay Area non-profit organization founded in 1996 and focused on helping individuals with special needs and their families find love, hope, respect, and support through integrated community involvement. The FCSN Supported Living Services (SLS) team is seeking an energetic, patient, detail-oriented, and reliable Program Manager. 

ESSENTIAL FUNCTIONS:
• Under the supervision of the Program Director, this position manages and oversees all living services involving consumers, families, Living Services (LS) trainers and case managers.
• Actively participate in FCSN management activities, including strategic planning, technology planning/implementation, fundraisers & annual Family Day.
• Build and maintain relationships with key agency stakeholders, such as Regional Center of the East Bay and Department of Developmental Services
• Align with FCSN's core values and create a culture built on the core values and the norms of continuous improvement.
• Maintain a climate, which attracts, retains and motivates a diverse clients and staff.

RESPONSIBILITIES:
• Establish efficient analysis systems, proactively assess service delivery, and develop effective strategies to enhance program quality, financial stability and seize performance gap
• Proactively develop plans for effective crisis management and communication, especially for COVID-19 and emergency situations
• Establish effective strategies and systems in monitoring program funding, forecasting SLS budget, submitting monthly billing, fixing outstanding POS issues and supervising expenses
• Strategically guide staff/mgmt. team in well preparation for internal and RC audits
• Ensure compliance with HIPAA laws, Confidentiality, HCBS rules, and RC regulations
• Oversee completion of emergency preparedness, practices and drills
• Maintain cell phone coverage and handle emergencies
• Actively participate, inspire and involve staff/clients/parents in FCSN events
• Ensure the quality of PCT ISP development and the implementations of all ISP & IPP objectives
• Guide team to promote truly PCT implementations and use PCT tools/approaches effectively to assist clients
• Set exemplary expectations, inspire team members in maintaining a climate of excellence and accountability
• Demonstrate sufficient behavioral management skills to train and instruct staff
• Proactively conduct and/or arrange staff trainings to promote program quality and improve staff’s skills
• Proactively analyze team morale, develop effective solutions and strategically foster staff retention
• Conduct quarterly & annual staff performance evaluation and progressive disciplinary actions
• Communicate effectively with mgmt. team and staff
• Diligently engage in outreaches to promote FCSN’s publicity
• Explore, establish and maintain community partnership for collaboration and community integration opportunities
• Serve as an effective spokesperson and well represent FCSN in public, including RC, DDS, clients/parents and community partners
• Perform other duties as assigned

REQUIREMENTS:
Education: Bachelor’s degree in a Social Work, Psychology, Counseling, or a related human services field
Experience: Minimum of 3 years management experience in supported living services
Other Skills:

• Self-motivated and able to work independently, while being part of a team


• Excellent writing and verbal communication skills


• Highly organized, analytical and a visionary leader


• Strong project management and time management skills


• Possess the ability to motivate and maintain effective working relationships with staff and partners


• Proficient in using Microsoft Office applications

Personality Traits:

• Patient, caring, empathetic, with a genuine commitment to enhancing the quality of life for program participants.


• Take initiative, energetic, reliable, multi-tasks, a quick learner.


• Have a creative, innovative, open, and positive mindset and a 'Can Do' attitude.


• Have great interpersonal skills, collaborate with diverse people, and maintain a positive, uplifting, and optimistic work environment.

COMPANY-WIDE HIRING REQUIREMENTS:

• Must pass DOJ fingerprint-based background clearance prior to onboarding


• Must pass a health screening and TB test prior to onboarding


• Must possess a valid driver's license and have a clean driving record


• Obtain valid CPR and First Aid Certificate within one month of joining (employer-covered)
  

BENEFITS:

• Health Insurance (Medical/Dental/Vision)


• Life/AD&D Insurance


• Lifestyle Spending Account (LSA) for Wellness & Fitness


• Paid Time Off (PTO)


• Paid Sick Leave (PSL)


• 401(k) & company matching


• Holiday Paid Days


• Sign-on Bonus


• Referral Bonus Program