Program Manager - Member Networks

In this role, you will support the day-to-day activities for a portfolio of peer networks offerings, industry content and services that advance member education, knowledge exchange, collaboration and elevate the overall member experience. You will support the pharmacy member network and pharmacy executive groups to support overall member engagement. 

Responsibilities: 

• Maintain and build knowledge of member network and Vizient offerings to keep members informed through network events and interactions, member e-mails, newsletters, and digital content. 

• Recommend actions to improve member engagement, track and monitor network participation, satisfaction, and engagement metrics and provide analytics insight on trends.

• Manage virtual Community Platform, and member network rosters in customer relationship management database (CRM). Coordinate new member orientation communications. Analyze engagement; recommend and own improvement strategies.

• Manage and optimize Network calendar for rolling 3-years, coordinating dates with members, leading communication (e.g. calendar invitations, attendance confirmations, etc.)

• Spearhead and actively engage in internal workgroups aimed at process improvement, member engagement strategy and enhanced team efficiency. 

• Analyzes meeting content summaries and results, captures meeting follow-up actions.  

• Develop network budget forecasts, track and manage meeting expenses.

• Audit accuracy of member engagement and network participation reports. 

• Plan and execute in-person and virtual meetings (e.g. project workplan, logistics, SMEs, content, prep, calendar management, member experience, communications, etc.)

Qualifications:

• Relevant degree preferred.

• 2 or more years of experience in program management or equivalent is required. 

• Health care experience preferred, including leading teams and projects.

• Strong interpersonal relationship and client management experience required, including building collaborative internal stakeholder connections and relationships.

• Demonstrated ability to initiate, manage deadlines, multiple projects and timelines.

• Proficiency using Salesforce or similar CRM tool preferred.

• Proven written and verbal communication skills. 

• Working use of ChatGPT, digital meeting engagement tools/software and other AI technology required.

• Advanced experience with excel, and related analytics to insight is required. 

• Willingness to travel.