Program Manager of Administration

GENERAL DEFINITION OF WORK:

The Program Manager of Administration is responsible for overseeing the

fulfillment of Company goals related to programming and compliance. The Program Manager coordinates activities for the various Company programs and serves as the Qualified Developmental Disability Professional for service-involved individuals. This position works with virtual assistants to carry out tasks.

ESSENTIAL FUNCTIONS:

• Implementing and following the policies and procedures of the Company.
• Applying first aid, CPR and or Tova, when necessary.
• Onboarding and Processing new referrals.
• Processing all Service Authorizations and Part V’s in WAMS.
• Conducting Member Assessments (Initial, Fall, Comprehensive and Annual Assessment).
• Developing, reviewing, and signing individuals Support Plans.
• Conducting annual, interim, and discharge meetings.
• Conducting all facility tours.
• Completing member quarterly reviews.
• Creating, updating, maintaining, and securing all member profiles, files, and records in iCare and other Company databases.
• Preparing and submitting reports on behalf of the Company.
• Responding to inquiries from Case Managers and other stakeholders.
• Overseeing and assigning tasks to virtual assistants.
• Representing the Company in marketing material and at events.
• Serves as Smiles Like Yours, LLC’s Brand Ambassador; participates in interviews and other areas of publicity for the Company.
• Performs other related work, as required.

KNOWLEDGE, SKILLS, AND ABILITIES:

Minimum Knowledge of: 

• Characteristics and concepts of developmental disabilities, mental health, health disorders and related physical conditions and treatment approaches. 
• Knowledge of simple medical care, first-aid, behavior management.
• Knowledge of developing Individual Support Plans. 
• Knowledge of conducting initial and comprehensive assessments.

Minimum Skills and abilities:

• Ability to enter service authorizations in WAMS.
• Ability to operate a computer system and corresponding software.
• Ability to communicate professionally with staff, individuals, support coordinators, and authorized agents.
• Ability to ensure the fundamental rights of each member are protected.
• Develop Initial and Comprehensive Assessments.
• Develop Support Activities for Individuals that address ISP outcomes.

EDUCATION AND EXPERIENCE: 

• The Program Manager must hold a minimum of a bachelor's degree in a human services field such as sociology, social work, special education, rehabilitation counseling, nursing, or psychology. Experience may be substituted for education.
• Must meet the minimum qualifications of the Program Manager position as determined by the job description.
• Employees and Contractors shall comply as required with the regulations of the Department of Health Professions.
• Smiles Like Yours, LLC has designed, implemented, and documented the process used to verify professional credentials graduate transcripts and professional licenses will be requested to verify credentials.
• Smiles Like Yours, LLC reserves the right to contact past employers for previous experience and employment verification purposes. 
• Program Managers must have at least one year of experience working with Individuals with developmental disabilities to also include development of assessments and ISPs.

OTHER REQUIREMENTS:

• Must be on time to work, reliable, and dependable.
• Must be flexible and able to fill in when needed and on short notice.
• Must possess intermediate computer skills and be able to effectively use Microsoft applications.
• Preferred candidates are those who are TOVA, CPR, and medication administration certified.
• Must possess a valid Virginia Driver’s License in good standing.
• Must undergo and successfully pass a background check.

PYSICAL CONDITIONS AND NATURE OF WORK CONTACTS:

• Must be able to effectively and safely lift and transport individuals via wheelchair and able to lift, squat, bend, stoop, and crouch.
• May interact with the public, other Company employees, individual/clients’ families, and caseworkers/managers.

EVALUATION: 

• Performance will be evaluated on the ability and effectiveness with which the incumbent accomplishes the above responsibilities.

Written documentation of the mechanism used to advise employees or contractors of changes to their job responsibilities: 

• All changes made to employees’ job description shall be sent to the employee via email, highlighting all changes. Employees must reply to the original email confirming that they have read the modifications to their job description. Employee’s supervisor will retain the confirmation email and place it in employee’s file.