Program Manager (Organizational Effectiveness)

Program Manager (Organizational Effectiveness)

We are seeking a highly organized, strategic, and results-driven Program Manager to lead key operational initiatives that enhance organizational effectiveness, improve business performance, and strengthen cross-functional collaboration. This role will serve as a trusted partner to leadership by driving process improvements, supporting workforce planning initiatives, enhancing knowledge management practices, and ensuring operational continuity across the organization.

The ideal candidate is a proactive problem solver who can manage complex initiatives, influence stakeholders, leverage technology and AI-driven solutions, and translate business needs into scalable, sustainable processes.

Key Responsibilities

• Lead and execute initiatives that improve organizational effectiveness, operational efficiency, and overall business performance.

• Serve as a support advocate for billing resolution efforts by researching issues, tracking discrepancies, engaging stakeholders, and providing clear talking points to support consistent communication and timely resolution.

• Support the adoption and integration of Everyday AI tools and technologies to enhance productivity, reporting capabilities, and operational workflows.
• Design, develop, and maintain organizational processes, workflows, and documentation that promote consistency, scalability, and operational excellence.
• Foster effective communication and collaboration across departments, leadership teams, and key stakeholders.
• Support succession planning efforts by identifying operational risks, documenting critical knowledge, and strengthening workforce continuity plans.
• Lead knowledge transfer initiatives to preserve institutional expertise and ensure seamless transitions during organizational changes.
• Monitor workforce trends, attrition metrics, and organizational movement, providing insights and recommendations to support retention and workforce strategies.
• Evaluate program performance, identify improvement opportunities, and recommend solutions that drive measurable results.
• Develop executive-level reports, track key deliverables, and promote accountability across strategic initiatives and operational priorities.
• Plays a critical role in advancing organizational performance by driving operational excellence, strengthening cross-functional alignment, improving communication, and supporting long-term workforce sustainability
• Ensures the organization remains agile, efficient, and well-positioned for future success.
• Offers the opportunity to influence organizational strategy, streamline business operations, champion innovation and make a lasting impact on how teams collaborate, grow, and deliver results across the business.

Education & Experience Requirements

Education

• Bachelor's degree in Business Administration, Organizational Leadership, Human Resources, Management, Communications, Information Systems, or a related field required.
• Master's degree in Business Administration (MBA), Organizational Development, Project Management, or a related discipline preferred.
• Relevant professional certifications such as PMP, Lean Six Sigma, Change Management, or AI-related certifications are a plus.

Related Work Experience

• Minimum of 5-8 years of experience in program management, business operations, organizational effectiveness, workforce planning, process improvement, or a related field.
• Experience leading cross-functional initiatives and collaborating with stakeholders across multiple business functions.
• Demonstrated experience developing and implementing operational processes, workflows, and governance models.
• Experience creating executive-level reports, dashboards, business insights, and performance metrics.
• Experience supporting organizational change, knowledge management, succession planning, or workforce continuity initiatives preferred.
• Experience leveraging technology, automation tools, and AI-enabled solutions to improve operational efficiency preferred.
• Strong background in project management, process improvement, and organizational transformation initiatives.

Preferred Qualifications

• Utility, Natural Gas, or other energy industry experience. 
• Proven ability to influence and collaborate with leaders at all levels of the organization.
• Experience with workforce analytics, attrition reporting, or organizational effectiveness programs.
• Intermediate to Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint & SharePoint)
• Intermediate to Advanced proficiency with Power BI or Tableau 
• Intermediate to Advanced proficiency with AI-enabled productivity tools, such as Microsoft Copilot, ChatGPT or similar platforms
• Strong analytical, communication, facilitation, and stakeholder management skills

Working Conditions/Physical Requirements:

• The incumbent works a hybrid schedule in the office/on-site 4 days per week with 1 remote day from home and subject to change per business needs. 

• Infrequent Traveler (0-5% travel): The incumbent may be required to travel on a very limited basis.  Trips may require air travel and/or overnight stay away from home for one or more nights.

Disclaimer:

This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.