Program Manager - Pre Sales

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

The Role

The Program Manager – Pre-Sales Portfolio is responsible for overseeing and optimizing the full portfolio of pre-sales engagements across the organization. This role ensures alignment between Sales, Pre-Sales, Product, and Engineering by driving structured program governance, resource planning, performance measurement, and cross-functional execution.

This individual combines strategic thinking with operational excellence to ensure the right technical resources are deployed to the highest-value opportunities while improving process efficiency, forecasting accuracy, and overall win rates within a high-growth SaaS environment.

Key Responsibilities

Portfolio & Program Governance

• Own and manage the portfolio of pre-sales programs and engagements, ensuring alignment with revenue strategy and company priorities.


• Develop and implement governance frameworks to improve visibility, forecasting accuracy, and resource allocation.


• Prioritize opportunities based on business impact, deal complexity, customer need, and strategic value.


• Establish program standards for solution design, demos, proof-of-concepts, and technical validation.


• Monitor portfolio health, identify risks, and drive mitigation plans proactively.

Capacity Planning & Resource Management

• Partner with Pre-Sales leadership to allocate technical resources based on expertise, bandwidth, and strategic fit.


• Build and maintain forward-looking capacity models to forecast demand and support hiring plans.


• Optimize utilization while maintaining quality and customer experience standards.


• Identify skill gaps and recommend development or hiring strategies to support business growth.

Operational Excellence & Performance Measurement

• Drive continuous improvement across the Pre-Sales lifecycle to reduce cycle times and improve conversion rates.


• Define and monitor KPIs such as:




• Win rates


• Engagement velocity


• Resource utilization


• Sales cycle impact


• Customer satisfaction metrics




• Develop reporting dashboards and executive-ready updates to provide leadership visibility.


• Standardize best practices to create scalable, repeatable engagement processes.

Cross-Functional Program Leadership

• Partner closely with Sales Leadership to align technical strategy with account planning and revenue goals.


• Collaborate with Product Management to translate customer feedback and market intelligence into actionable insights.


• Work with Engineering to track technical dependencies and ensure demo environments evolve alongside product releases.


• Establish structured communication mechanisms between Product, Engineering, and Pre-Sales teams.

Strategic Deal Support

• Support complex or enterprise-level opportunities by coordinating technical strategy and engagement approach.


• Ensure executive visibility on high-impact programs.


• Identify trends across engagements to inform go-to-market improvements.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.


• 8+ years of experience in program management, technical sales, solutions engineering, or related roles within SaaS or cloud-based environments.


• Proven experience managing cross-functional programs with revenue impact.


• Strong understanding of SaaS sales cycles, enterprise account strategy, and customer success principles.


• Experience with Salesforce or other CRM systems.


• Familiarity with cloud technologies, data platforms, analytics, or AI/ML.


• Strong executive communication and stakeholder management skills.

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.