Program Manager - Reentry

Welcome to Cherry Health - video about Cherry Health

For individuals transitioning from closed custody correctional facilities, Cherry Health provides Person Centered Reentry Services to ease the transition back into the community. Services are available at two locations: our Community Treatment Center (CTC) in Detroit and Community Alternatives Program (CAP) in Grand Rapids. Services include 24-hour residential treatment in a structured environment with individual and group counseling services. Some participants come to us directly from a correctional facility, while others come as part of a diversion program to keep them out of prison. Together, we work to address health issues (including behavioral health issues) and other reentry needs i.e., employment, education, housing, and fostering connections to help justice system involved persons successfully reintegrate back into their respective communities.

OVERVIEW OF POSITION:

The Program Manager is responsible for custody and security related to operations at the Residential Re-entry program.  This includes supervision of the Shift Supervisors and Residential Care Coordinator (RCC) team, management of safety standards, supply procurement process, and client chemical substance testing process.  This individual maintains adequate records of resident activities according to Federal Bureau of Prisons (FBOP) contract guidelines and attends all Cherry Health facility staff meetings.

Must adhere to the organizational Policies, Procedures, Code of Ethics, and all licensing and accreditation standards of the position.  Must represent the organization’s Mission in all actions and communications.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Executes program safety and security functions to include monthly and annual inspections, as well as monthly drills to include all risk assessments, both table-top discussions and scenario-based drills on all shifts.
• Manages supply procurement process that adheres to Cherry Health’s standards.  Monitors, maintains inventory, and purchases facility supplies.
• Manages the residential facility’s policies and procedures related to security and living arrangements (in-house or home confinement).
• Oversees random room, facility, and/or vehicle searches.
• Assists with audit preparations, corrective action tasks, and follow-through.
• Provides narrative and statistical reporting.
• Coordinates campus vehicle and facility maintenance.
• Assists in the development of program rules, regulations, and procedures.
• Provides on-call emergency response; cover shifts when needed.

• Schedules, supervises, and assists with professional development of Shift Supervisors and RCCs.
• Conducts and documents staff meetings as needed.
• Assists in the hiring, training, and evaluation of all operational staff.
• In partnership with Cherry Health Human Resources, oversees the admission, orientation, supervision, and discharge of program residents to include adding new admissions to proper books, i.e., urine I.D., bed book, and other forms.
• Oversees fingerprinting, medication process/logs, and all program logs.
• Maintains or supervises the maintenance of records per FBOP requirements of alcohol/drug testing logs, sign-in/sign-out logs, fire drill/evacuation logs, pat search log, facility search log, daily sanitation log, incident report log, vehicle search log, visitor log, medication storage/distribution logs, etc.
• Ensures that residents meet all scheduled activities and appointment daily.
• Remains responsive in meeting the needs of the resident population.
• Oversees the administration of discipline for infractions of house rules and regulations by residents.
• Performs other duties as assigned.

SKILLS / KNOWLEDGE / ABILITIES:

• Knowledge of federal criminal justice systems and community correctional programming
• Excellent verbal, written, and interpersonal communication skills
• Ability to work independently and effectively with minimal supervision
• Strong technology skills including, but not limited to, the Internet and Microsoft Office Suite
• Ability to exercise good judgment in appraising situations and decisions
• Ability to identify and maintain agency and resident confidential information
• Knowledge of re-entry program services, resident needs, and management techniques
• Knowledge of theories and issues in substance use treatment, including familiarity with the major techniques current in use

COMPETENCIES:

• Customer Service
• Collaboration
• Integrity
• Respect
• Professionalism
• Learning

EDUCATION / LICENSES / CERTIFICATES:

• Bachelor’s degree in a social or behavioral science program from an accredited college or university preferred.  LMSW license or master’s degree preferred.
• CADC certification through MCBAP preferred.
• CPR/Heartsaver certification required.
• Must have current valid driver’s license and access to transportation for the performance of job duties.

EXPERIENCE:

Three years’ experience in direct care management required.  Experience in a mental health, substance abuse, correctional, or adult residential treatment program highly desired, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above.

PHYSICAL REQUIREMENTS

Possible exposure to patients/clients with illnesses and/or infections.   Frequent telephone and computer use, requiring manual dexterity for writing and computer use.  Sitting, standing or walking for extended periods of time. Specific vision abilities required by this job may include close vision, distance vision, and ability to adjust focus. May require bending, squatting, or kneeling and lifting up to 50 pounds.  Use of Personal Protective Equipment (PPE) as required. 

CLIENT POPULATION SERVED:

Adults.

Who we are:

Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re-entry services, school-based health centers and more.

Our Mission: 

Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.

Our Vision: 

Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.

Our Values:

• Collaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.
• Customer Service – Serve internal and external customers in a welcoming manner with compassionate care.
• Innovation – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.
• Integrity – Uphold the highest ethical standards by being honest and trustworthy.
• Professionalism – Create a positive work environment where we care accountable for our decision, our action and the results.

Benefits:

Cherry Health has excellent benefit offerings dependent on employment status.  Check out a sample of the benefits available to our team members below!

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
• Medical, Dental and Vision Insurance for you and your family
• Generous Paid Time Off benefit – 4 weeks per year for full time
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5% 
• MET and MESP 529 Savings Plans
• Pet Insurance!
• Employee Assistance Program  

Our policy is to offer all employees and applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.