Program Manager - Referral & Business Development

Pay: $30.00 - $40.00 per hour

Why This Is a Great Opportunity

• Build and lead a high-impact referral program at a fast-growing plaintiff-side law firm with a powerhouse reputation in wage-and-hour and class action litigation
• Own strategy and execution for a critical revenue-driving function, partnering directly with attorneys, operations, and leadership
• Blend relationship management, business development, and program management in one influential role
• Competitive hourly pay ($30$40/hr), strong benefits, and room to grow as the firm continues to scale across multiple states

Location: On-site in Glendale, CA. Youll work from a centrally located Los Angelesarea office that is easily commutable from Glendale, Burbank, Pasadena, Los Angeles, and surrounding communities.

Note: You must have at least 3 years of experience in program or project management in a professional services, legal, or client-focused environment, with a proven track record managing relationship-driven initiatives, referral programs, or client pipelines. On-site work in Glendale is required.

About Our Client Our client is a rapidly growing plaintiff-side law firm known for its wage-and-hour, employment, and consumer class action practice, taking on regional, national, and Fortune 500 companies. They have recovered millions of dollars on behalf of employees and consumers and are in an active growth phase across multiple markets. Their culture is mission-driven and collaborative, balancing high standards of performance with a strong commitment to helping people whove experienced injustice.

Job Description

• Lead the planning, execution, and continuous improvement of the firms referral program, including partner engagement, onboarding, tracking, reporting, and optimization
• Design and refine strategies, workflows, and best practices to increase referral volume, improve conversion rates, and enhance partner satisfaction
• Serve as the primary liaison between referral partners and internal teams (attorneys, pre-litigation, and operations) to ensure alignment and consistent follow-through
• Monitor program performance and key metrics, generating reports and actionable insights for leadership
• Develop and deliver training, tools, and resources to internal staff to support effective referral handling and relationship management
• Support the firms broader business development strategy by cultivating strong relationships with external partners and assessing new partnership opportunities
• Manage multiple initiatives simultaneously and drive projects to completion on time and within scope

Qualifications

• Bachelors degree in Business Administration, Project/Program Management, Marketing, or a related field preferred
• 3+ years of experience in program or project management in a professional services, legal, or client-focused environment
• Demonstrated experience managing relationship-driven programs, client pipelines, or referral networks
• Strong understanding of program/project management methodologies and tools (e.g., CRM, project tracking, reporting)
• Excellent organizational, analytical, and problem-solving skills with the ability to juggle multiple priorities
• Strong verbal and written communication skills, including presentation abilities and stakeholder management
• Proactive, strategic thinker with a collaborative, team-oriented mindset

Why Youll Love Working Here

• Youll directly influence firm growth by owning a critical referral engine that drives new business and deepens strategic relationships
• Youll work closely with leadership, attorneys, and operations in a high-energy, mission-driven environment
• Youll receive competitive pay ($30$40/hour depending on experience), plus medical, dental, vision, 401(k), PTO, and the stability of a firm in expansion mode

JPC-493

Job Type: Full-time

Benefits:

• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Requirements: Must have 3+ years exp in referral or client pipeline management. Highly preferred: law firm experience or white collar professional services environment. Must have stable employment indicators (Tenure of around 2 years) Relocation: NO. PACK:NO

Submissions Name / Andy / [email protected];[email protected]

Quick Recruiter Reference (Internal Summary)

Plaintiff-side wage-and-hour and class action firm in Glendale is hiring an on-site Program Manager to own and grow its referral department. Role blends strategy and execution: building workflows, tracking metrics, training staff, and managing external referral partner relationships. Ideal candidate has 3+ years of program/project management in a professional services or legal environment, strong communication skills, and experience with relationship-driven business development.

Recruiters Submission: To submit cancel - Program Manager – Referral & Business Development (Law Firm) - Lawyers for Justice, PC - JPC 493 - Source

**New Job Order Alert**

• Client job title: Program Manager – Referral & Business Development (Law Firm)

• Location: Glendale, CA

• On-site, hybrid, remote: On-site

• Experience: 3

• Good fit job titles/keywords for candidates: Program Manager, Referral Program Manager, Client Success Manager, Business Development Program Manager, Relationship Manager, CRM Program Manager, Legal Program Manager, Professional Services Program Manager

• # of hires needed: 1

• Open or not to recruiters on TE: NO