Program Manager - Residential

POSITION SUMMARY

The Program Manager assumes primary responsibility for operation of the cottage in all aspects, including supervision of youth care staff, development and monitoring of the cottage budget, and assuring that residents are provided a supportive therapeutic environment. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Interviews, selects, supervise and complete performance evaluations for Youth Care Workers assigned to the cottage. Works to correct performance problems as needed, including recommending disciplinary actions to the Director of Residential Services.    
• Plans and coordinates work schedules of staff in cottage to assure required program coverage and works to minimize overtime expenses. 
• Schedule and conduct program team meetings. Assures on-going communication among youth care staff and between youth care staff and other members of the residential team, including therapists, recreational and administrative staff.  
• Identifies staff development needs and recommends and/or requires on-going training for cottage staff. Provides input to the annual training plan for residential staff. 
• Participates in treatment planning and coordinates implementation of treatment plans for residents in the cottage. Consults with therapist staff concerning behavioral management problems, recommending adjustment to treatment plans as needed.
• Reviews incidents involving restraints or timeouts; identifies patterns associated with individual residents and/or staff and develops strategies to reduce such episodes to the degree possible. Assists with restraints if needed, modeling best practices. 
• Assures that required records and reports are completed, including client summaries, incident reports, workers compensation reports and other administrative and treatment summaries. 
• Assures that the cottage, furnishings and appliances are adequately maintained. Submits maintenance requests as needed. Assures a hygienic environment throughout the cottage. 
• Assists in the development of the cottage budget; monitors expenses and minimizes budget variances. 
•  Oversees the compliance with, and documentation of, Medicaid requirements by assigned staff. Requests training for staff if needed.  
• This Position requires on call status whenever applicable. 
• Assumes other related tasks as required by the Residential Services Supervisor 

SKILLS and ABILITIES

• Possess and retain a valid Illinois driver’s license
• Strong organizational and time management skills. 
• Excellent interpersonal skills. 
• Excellent oral and written communication. 
• Must be able to direct services in a manner that reflects appreciation for the cultural background, heritage and identity of the clients. 

EDUCATION AND/OR EXPERIENCE

• Bachelor’s Degree in the human service field with 2 years of experience; or equivalent combination of education and experience. 

CARE & TCI

Hoyleton has adopted the CARE (Children and Residential Experience), developed by Cornell University, to guide our culture and practice. CARE is grounded in six core principles: Developmentally Focused, Family Involved, Relationship Based, Ecologically Oriented, Competence Centered, and Trauma Informed. 

Completion of CARE and TCI training is an internal requirement for all staff and must be completed upon hire. Ongoing application of these principles is expected and essential to successful job performance. 

TCI (Therapeutic Crisis Intervention). Employees must:

• Pass the written test annually
• Pass the physical test every six months (if applicable to their role)

Monthly refresher opportunities are provided. Employees who fall out of compliance may be required to retake the full course. Consistent participation and application of both CARE and TCI are essential to job performance.

WORKING CONDITIONS

This position operates in a residential & community-based environment and may require travel to agency sites, client locations, and partner organizations based on role responsibilities.

Must be able to perform the essential functions of the position, which may include walking, standing, client restraints, sitting, climbing stairs, bending, kneeling, and lifting or moving up to 50 pounds as required by job duties.

Minimal exposure to environmental factors such as noise, dust, or varying indoor/outdoor temperatures may occur depending on program needs and client-related activities. 

BENEFITS

• Medical insurance with company funded Health Savings Account (HSA) 
• Dental and vision insurance
• Paid vacation, sick, and personal days
• 10 company holidays and 1 floating holiday
• Monthly cell phone reimbursement
• 6 weeks paid parental leave
• 403(b) retirement plan with up to 5% employer match 
• Employer-paid life insurance
• Optional supplemental benefits including: voluntary life, short-term disability, long-term disability, accident, and critical illness coverage
• Employee Assistance Program (EAP) available to employees and their household members for additional support
• Tuition reimbursement to encourage continued learning and growth
• BenefitHub Perks Program offering valuable employee discounts