Program Manager - Service Catalog/Service Level Agreements

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Analytical Thinking, Federal Government, Planning, Prioritization

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Advance your career while impacting our national security in cyber as Program Manager - Service Catalog/Service Level Agreements at GDIT.  Here, technologists have many paths to grow a meaningful career supporting cyber missions and operations across the federal government.

The Advana team is seeking a Program Manager - Service Catalog/Service Level Agreements to join their program.  Advana is the Chief Digital and Artificial Intelligence Office’s (CDAO) enterprise-wide, multi-domain data, analytics, and artificial intelligence (AI) platform that provides all DoD military and civilian decision makers, analysts, and builders with unprecedented access to enterprise data, tools, and capabilities.

Program Manager - Service Catalog/Service Level Agreements

• Develops and operates the Advana Service Catalog framework by coordinating with systems engineers across Unclassified and NIPR, Secret and SIPR, and Top Secret and JWICS environments to construct catalog structures, service descriptions, operational workflows, and domain-specific cost models aligned to mission priorities.

• Proposes labor and technical cost estimates to government leadership based on detailed analysis of resource demands, operational complexity, and lifecycle requirements defined in program objectives.

• Integrates approved cost data into automated catalog publication pipelines to maintain accurate pricing for tools, services, and computational resources presented in web-based and hardcopy formats.

• Maintains daily catalog operations using configuration repositories, financial modeling platforms, automated validation checks, and structured update cycles to support Combatant Commands, Joint Staff elements, Senior Executive Service leaders, Department of Homeland Security components, and non-government organizational partners.

• Coordinates with systems engineering teams to capture configuration dependencies, performance requirements, and consumption metrics that refine catalog entries and cost structures. Collaborates with catalog technicians and data analysts to evaluate catalog usage, service adoption, operational workload, and financial trends using dashboards, analytic models, and mission-focused metrics.

• Supports development of Service Level Agreements by conducting customer outreach, analyzing performance expectations, defining quantifiable service criteria, and preparing formal recommendations for government approval. Develops measurable thresholds for availability, responsiveness, and service quality, producing artifacts that strengthen operational governance, financial accountability, and enterprise mission value.

WHAT YOU’LL NEED TO SUCCEED

● Education: Bachelor of Arts/Bachelor of Science
● Experience: 3+ years of related experience
● Security clearance level: Secret

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $128,039 - $173,229. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA VA Falls Church

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans