Program Manager - SNA

 Help us Build a Thriving New England! 

Ascentria Care Alliance has been transforming underserved communities for over 150 years, providing a wide range of services to children, families, and seniors across five states. Recognized as one of the largest human services nonprofits in New England and one of the top 100 women-led businesses in Massachusetts, we envision vibrant communities where all individuals have access to resources to support one another to overcome challenges and seize opportunities. 

 The Immigration Legal Services Program Manager is responsible for grants management and reporting of deliverables, as well as managing the overall administrative functioning of the program.

 Here’s what we’re looking for: 

•  Responsible for managing the administrative and outreach functions of the program, working with the Director to spearhead the direction of the program, and ensuring appropriate integration with other agency units to help clients succeed.


• Identify problems in operations process and in partnership with the Director resolve them in quickly and timely manner.


• Develop standard operating procedures for efficient program operations in partnership with the Director.


• Assist in the preparation of grant and contract requests and renewals with the grants department, including providing narrative content and budget preparation.


• Evaluate the strengths and weaknesses of the legal services including regular outcomes measurement and analysis.


• Build and maintain strong relationship with key stakeholders, including other agencies, law firms and community organizations, through regular meetings and communications.


• Supervise administrative staff, case manager, and/or non-legal interns/volunteers in their work and ensures performance goals are met.


• In partnership with the Director, receive and disseminate training on best practices and up-to-date developments in administration of client services to ensure compliance with grant and contract requirements.


• Provide technical assistance to Grants, Finance, and various other agency support units involved in development and/or operations of programming in the Immigration Legal Assistance Program.


• In partnership with Director, complete internal budgets and budgets for submission with grant applications.


• In partnership with Director, complete annual and midyear grant reports and grant applications for funding.


• In partnership with the Director, coordinate, facilitate, and assume overall responsibility for compliant auditing processes and reports.


• In partnership with the Director, evaluate current operational performance and provide strategic plan for improvements.


• Prepare and submit data for program reports on program goals and grant deliverables.


• Construct compliant documentation procedures that reflect current high standards of reporting within the program.


• Monitor, control and manage program operations to meet legal expectations and revenue goals, and recommend corrective actions steps as needed.


• Ensure compliance with agency and funder standards and procedures.


• Coordinate and manage project tasks to ensure project delivery within allotted budget and timelines.


• Provide direction and guidance to teams to achieve performance targets.


• Act as media liaison in collaboration with the agency’s Marketing and Communications office and manage social media and website for ILAP.


• In partnership with Director, calendar, set agenda and lead weekly ILAP staff meetings.


• Attend agency administrative meetings as requested.


• Coordinate logistics and staff presence for presentations and outreach events on immigration issues.


• Represent ILAP at community functions, and at other events as requested.


• Takes part in interviewing, hiring and termination process as needed.


• Primarily responsible for recruiting, training, and supervising interns and volunteers.


• Implement best practices across all sites.


• Assisting Director and attorneys with overflow work and other duties as assigned.

Qualifications:

• Minimum 5-7 years of direct immigration law experience and/or experience working with immigrant communities in the legal field or social service field.


• Experience working with survivors of crime, domestic violence, or human trafficking preferred.


• Leadership skills – minimum 2-3 years of managing staff and programs required.


• Experience creating and analyzing budgets and datasets.


• Data analysis and reporting with software.


• Experience supervising and training 2 or more employees in basic administrative tasks in social service administration or equivalent.


• Strong administrative, organizational, interpersonal, verbal and written communication, and presentation skills required.


• Must have proven and strong leadership skills.


• Ability to speak, understand, read and write in Spanish strongly preferred.

Core Competencies:

• Demonstrates a fundamental respect for the dignity of others. Works collegially and is a proven team builder. Inclined to coach and teach in order to improve knowledge and ability of others, but holds people accountable for results.


• Understands and values quality improvement. Able to effectively address overlapping projects and deadlines. Adaptable and reliable in face of conflict, crisis, or changing priorities.


• A demonstrated commitment to diversity and inclusion; valuing a diversity of perspectives and encouraging contributions by all team members.


• Ability to be a team leader.


• Ability to thrive in a flexible, fast-paced, accredited, and growth oriented environment while maintaining a positive solution oriented approach.


• High analytical abilities to process large amounts of data from multiple sources. Ability to prioritize across multiple types of work and coordinate the work of others.


• High level of independent judgment required.


• Ability to network and interact internally and externally.

Work Location-  Worcester Office/Hybrid

Here’s why you should join us: 

We prioritize our employees' wellbeing with a comprehensive benefits package, for those who qualify, and a supportive workplace culture where all are encouraged and empowered to drive change, make a difference, and enjoy life outside of work. 

Ascentria offers the following employee benefits: 

High quality/affordable health, dental, and vision insurance to support your overall wellness 
Flexible Spending Account to help manage eligible expenses 
A 403(b)-retirement plan with employer match 
A full-service Employee Assistance Program with many free and accessible services and supports 
Generous tuition reimbursement to invest in your professional growth and development 
Paid time off which increases as your tenure grows and holidays for work-life balance 
A workplace culture that values diversity, equity, and inclusion, where all voices are heard and respected 
 

Please note: Candidates who are selected for hire must successfully complete all required background checks before starting their employment. 
 

When you join Ascentria, you’re not just taking on a job—you’re stepping into a role that empowers you to grow personally and professionally while contributing to a meaningful mission. 

Transform lives and communities with Ascentria Care Alliance.  Apply today to be a part of our mission-driven Team!