Program Manager - Supported Living

The Supported Living Program Manager is responsible for the development, coordination, implementation, monitoring, and evaluation of program services for individuals served in LOGAN’s Supported Living program. The Supported Living Program Manager provides direct supervision of Program Coordinators and supervisory oversight indirectly to Direct Support Professionals for assigned area of responsibility. The Supported Living Program Manager works as a team with the SL Case Coordinator to assure quality services are provided.

Essential Functions

• Provides direct supervision of Program Coordinators and indirect supervision of Direct Support Professionals.
• Works cooperatively with the Recruitment Coordinator to interview and select Program Coordinators and Direct Support Professionals.
• Coordinates the initial and ongoing training of staff.
• Monitors the performance of staff, initiating and assuring prompt recognition and disciplinary action as appropriate.
• Provides ongoing support and communication to staff.
• Assures the completion of performance evaluations (introductory and annual) for assigned staff.
• Schedules staff to assure the proper coverage, approves timecards, and time off.
• Conducts regular staff meetings for the purpose of communicating information, obtaining staff input, and providing training on operational and programmatic issues.
• Assures staff are properly trained to complete documentation for services rendered as required and within required timeframes.
• Assures proper record maintenance in terms of personnel matters and administrative functions.
• Works as a team with the assigned SL Case Coordinator in the coordination of all LOGAN services to assure quality services are provided to individuals served.
• Along with the SL Case Coordinator, develops and maintains a strong relationship with individuals; their families, guardians, and advocates; and other providers.
• Along with the SL Case Coordinator, serves as agency representative for all services at all meetings of the IST.
• Reviews incident reports, conducts incident investigations, and makes recommendations for action as appropriate. Completes BDDS reportables as required.
• Assures adherence to all agency policies and procedures.
• Assures compliance with all licensing, regulatory and accreditation standards.
• Prepares for and participates in licensing and accreditation reviews and participates in the completion of corrective action plans as needed.
• Is knowledgeable of each client’s support plan and related budget to ensure that services are provided within budgetary constraints.
• Participates in a rotation of after hours’ administrative support.
• Assures the atmosphere of each service location is therapeutic, provides optimal growth for individuals, and preserves individuals’ dignity and self-worth.
• Ensures the provision of ongoing and aggressive services for individuals in accordance with their Support Plans.
• Monitors the quality of services provided to each individual and assures that activities are meaningful and have purpose.
• Makes periodic but consistent visits to the service locations to monitor provision of services to individuals, staff performance, and condition of location. Properly addresses issues that arise from these visits.
• Completes environmental and program checklists and properly addresses/resolves identified issues.
• Spends 25% of time in the homes with the staff providing training and support and building rapport with the clients served.
• Assures consistent and active community participation of individuals served.
• Works cooperatively with individuals served, families, outside agencies, and LOGAN.

General Responsibilities

• Assists in promoting the health and safety of individuals served by LOGAN, visitors, and other staff.
• Serves as role model for individuals served and other staff.
• Serves as an advocate and protects the human rights of all individuals served.
• Participates in training as required by supervisor or for all LOGAN staff.
• Facilitates professional growth by keeping current on new philosophy, research, technology, program strategies, etc.
• Responsible to complete other duties as assigned by supervisor.

QUALIFICATIONS

Education

• High school diploma or equivalent required.
• Bachelor’s degree in human services field (or related field) preferred.
• Qualifications for “Qualified Intellectual and Developmental Disabilities Professional” preferred but not required.

Experience

• Three years of experience required. Experience may include a combination of life experience and working with individuals with intellectual and developmental disabilities
• Supervisory experience required.

Knowledge, Skills and Abilities

• A positive attitude to support individuals with disabilities.
• A willingness to learn and implement positive approaches to instruction and behavior management.
• Ability to assist in analyzing and planning production activities.
• Competent computer skills.
• Ability to effectively communicate orally and in writing.

CONTACT RESPONSIBILITY

Fulfilling the responsibilities of this job may result in contact with body fluids. LOGAN will provide training and offer Hepatitis B vaccination at no cost to the employee.