The Program Operations Specialist will:
- Support the development and implementation of programs, activities, and processes for the Program Department for year-round programming including creating and maintaining program/event registrations to ensure positive program/event experience.
- Develop resources and operational systems (SOPs) that support the program team to increase efficiency in work, develop resources for our members to make registration and attendance of programs accessible.
- Provide excellent customer service to parents/families, volunteers, vendors and community partners through effective use of Salesforce and front-line interface, including answering calls, responding to voicemails and emails from queues on member inquiries on programs and events.
- Provide efficient support to department business operations including updating program/event registrations, purchasing, tracking and coding expenses, inventory management, etc.
- Support the Program Team in onboarding and training new staff in business operations systems and SOPs
- Plan, prepare and deploy materials, supplies, meeting notes, correspondence and other written reports as necessary using a variety of council supported technology.
- Other duties as assigned.
Remote work and/or office expectations:
- Hybrid, required to work in an office or site at least 1 day per week
- Able to work a flexible schedule with occasional evenings and weekends
- Located in East Bay, South Bay or the Peninsula areas
Essential skills and requirements:
- High school diploma or equivalent, and two years related experience and or equivalent combination of education and experience
- Excellent written and verbal communication skills; facilitation skills and presentation skills
- Confident in leading one’s own work and working effectively with others
- Confidence in operating in cloud-based software platforms such as: Office 365 or Google Suite, and Salesforce or other Customer Relationship Management and other systems.
- Strong interpersonal skills; ability to cultivate, motivate and maintain effective working relationships with staff and volunteers from diverse backgrounds.
- Successful track record in a role that demands multi-tasking and prioritizing in a fast-paced, changing environment
- Able to pass GSNorCal’s background screening process (including criminal, education, social security and Department of Motor Vehicle verification)
Desired Qualifications:
- Bilingual in Spanish, or other language, and English
- Knowledge of Girl Scout mission and programs
- Strong interest in understanding and creating safe spaces that empower our youth members (K-12)
Physical Requirements:
- Ability to lift and/or move up to 25lbs (boxes, materials, equipment)
- Possess physical endurance including prolonged standing, bending, stooping, and stretching
Girl Scouts of Northern California is an Equal Opportunity Employer (EOE). Our mission is to build girls and employees of courage, confidence, and character while working to make the world a better place for all people. This work includes our commitment to become an anti-racist organization through learning and practice. Together with our youth, we strive to provide diverse, equitable inclusive spaces where girls, volunteers, and staff feel they belong. Working at GSNorCal is a commitment to anti-racism and anti-oppression in alignment with our Culture Code and Volunteer Policy for Building Equitable Community. Applicants are encouraged to apply without regard to age, race, color, creed, ethnicity, religion, age, disability, sexual orientation, gender identity or expression, national origin, ancestry, veteran status, citizenship, pregnancy, childbirth or other related medical condition, marital status, political persuasion or any other classification protected by federal, state or local laws or ordinances.
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