Program Operations Specialist - Prosthesis

The UW Medical Center – Montlake Operating Rooms have an outstanding opportunity for a Program Operations Specialist - Prosthesis.

WORK SCHEDULE

• Full-Time / 40 hours per week

• Day Shifts

POSITION HIGHLIGHTS

• Perform advanced operational and supervisory work in support of implant coordination services across two hospitals and four operating room locations within UW Medicine

• This position functions with substantial independence, exercising judgment in the application of established policies, procedures, and collective bargaining agreements to ensure the reliable day-to-day operation of implant services

• The role assists manager in the oversight and supervision of six Implant Coordinators, ensuring appropriate staffing coverage, workflow execution, regulatory compliance, and service quality in a unionized clinical environment

• The position supports patient care delivery by maintaining operational readiness and resolving complex operational issues that require interpretation of guidelines, coordination across departments, and prioritization of competing demands

PRIMARY JOB RESPONSIBILITIES

• Partner with Program Operations Manager to perform ongoing oversight of daily implant operations, applying established standards and procedures across multiple hospital campuses and OR locations.

• Exercise independent judgment in resolving operational issues related to implant availability, vendor coordination, documentation accuracy, and workflow disruptions.

• Prioritize and coordinate implant workload based on surgical schedules, urgency, staffing levels, and operational constraints.

• Serve as the primary point of operational authority for implant coordination activities during assigned shifts or coverage periods.

• Facilitate compliance and accuracy for contracting, reimbursements and denials - serves as point person to resolve billing issues and monitors/escalates budget variances.

• Provide assistance to Program Operations Manager to support staffing oversight, including assigning work, monitoring performance, approving time, ensuring adherence to operational expectations, and partnering with manager to support performance management.

• Conduct onboarding, training, and competency development consistent with departmental standards and regulatory requirements.

• Ensure consistent application of implant workflows, including inventory coordination, consignment and loaner management, recall processes, and implant traceability.

• Serve as a key operational liaison among implant coordinators, perioperative surgeons and staff, supply chain, and vendor representatives.

REQUIRED POSITION QUALIFICATIONS

Bachelor's degree and 2-3 years of experience in:

• Experience in implant operations and/or inventory control practices

• Experience with health care regulatory compliance

• Experience with building staff competency, process standardization and improvement.

• Proficiency in adopting and leveraging various software programs (i.e. Epic, MS Office applications, TrackCore)

• Demonstrated experience working within a unionized environment or applying collective bargaining agreements.

• Ability to work independently while collaborating effectively with clinical and administrative partners.

ABOUT UW MEDICAL CENTER-MONTLAKE

UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street.

Excellence. Exploration. Education.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.