Program Specialist

Child and Family Guidance Center is hiring a Program Specialist for the Harry Hines location. Child and Family Guidance Center is a community leader since 1896, Child & Family Guidance Center takes a comprehensive approach to treating individuals with complex mental and behavioral health challenges throughout seven North Texas counties - Dallas, Collin, Ellis, Hunt, Kaufman, Navarro, and Rockwall. Since our establishment, we have been committed to providing quality, compassionate care to those in need. Today, we take immense pride in providing a wide range of comprehensive mental health services tailored to meet the unique needs of every North Texan.

At Child & Family Guidance Center, we believe everyone deserves access to quality care, so no one is ever turned away-regardless of their ability to pay. From initial assessment to ongoing care, our doctors and counselors are committed to helping tens of thousands of North Texans each year recover from trauma caused by abuse, severe neglect, and poverty-empowering them to thrive in their communities.

Job Title: Program Specialist

Reports To: Director of Revenue Management 

Job Summary:
Performs routine advisory
services and technical assistance work. Work involves assisting with planning, developing, and implementing an agency program and providing advisory services and technical assistance to program staff, government agencies, community organizations, or the general public. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.  Employees in this series should not have supervisory responsibilities; however, senior levels may train, lead, assign, and/or prioritize the work of others, which may include serving in a team lead capacity.

Essential Duties and Responsibilities: 

• Performs an array of technical, training, research, planning, policy, program assessment, and administrative activities related to program assignments. 


• Provides support and collaborates in the planning, development, implementation, analysis, and documentation of an agency program. 


• Serves as a liaison to staff, government agencies, community organizations, or the general public to assist in explaining program specifics and requirements. 


• Markets program(s) to community and professional groups to encourage and/or improve interest in the program(s). 


• Monitors and reviews compliance with requirements, laws, regulations, policies, and procedures for assigned program.


• Assists with the collection, organization, analysis, and/or preparation of materials in response to requests for program information and reports. 


• Assists in providing advisory services and technical assistance for agency programs. 


• Assists with the preparation of administrative reports, studies, and specialized projects. 


• Assists in preparing comprehensive reviews of literature, statutes, rules, and/or policies. 


• Assists with the review of program area operations to identify areas in need of change and assists with the development of plans to improve or address areas of concern. 


• May assist in preparing and evaluating program budget requests. 


• May assist in preparing justifications for the implementation of procedural or policy changes. 


• May assist in developing policy and procedure manuals. 


• May assist in analyzing legislation to develop recommendations for policy in programmatic areas relating to the implementation, improvement, and/or expansion or reduction of program funding. 


• Performs related work as assigned.


• Provides leadership assuring quality, cost effective and appropriate customer service is being delivered.


• Conducts ongoing training to current HSS as well as any new HSS employee orientation and training promoting customer service and professional development.  Superuser on all electronic platforms used.
  
  Knowledge and Skills: 

• Knowledge of local, state, and federal laws related to the program area; public administration techniques; training and marketing techniques; and program management processes and techniques. 
  


• Skill in identifying measures or indicators of program performance and the use of a computer and applicable software. 


• Monitors required performance reports and recommends appropriate changes.


• Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; to market programs; to prepare reports; to develop, 


• Excellent verbal, written and organizational skills.


• Ability to provide exceptional internal and external customer service.


• Self-motivated, detail-oriented individuals with a team player mindset.


• Ability to lead, train, and mentor.


• Ability to diagnose, report and project manage software related issues with internal and external stakeholders
  


• Perform job responsibilities without violating ethical, state or federal codes and requirements


• Demonstrate technical writing ability for assigned programs.


• Experience in a field related to the agency program. Graduation from an accredited four-year college or university with major course work in a field relevant to the assignment is generally preferred. Experience and education may be substituted for one another.


• Knowledge of database management systems and principles.


• Intermediate to Proficient Microsoft office skills. Ability to create complex documents, performing advanced data analysis and design of professional presentations.


• Knowledge of TMHP, Availity, Pigeon, and CMBHS platforms.

Physical Requirements: 

• Physical demands of the job, including bending, sitting, lifting and driving.


• Must be able to listen and speak clearly.


• Must be able to lift 50 pounds.


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• Any other duties as assigned by the Director of Revenue Cycle Management.


• Scheduled hours and/or work locations are subject to change