Program Specialist

Big Brothers Big Sisters of New Mexico is a mission-driven nonprofit dedicated to empowering youth through mentorship. We believe every child deserves a champion, and our programs connect caring adults and teen mentors with young people to ignite their potential.

We are seeking a Program Specialist and Community Outreach team member to support youth development through mentorship and community engagement. This role is responsible for matching mentors and mentees, supporting match relationships, and building partnerships with schools, families, and local organizations to expand access to mentoring services.

Requirements

Key Responsibilities:

Program Specialist Duties

• Interview mentors  (“Bigs”) and mentees (“Littles”) to assess strengths, interests, and match preferences
• Facilitate matches in Community-Based, Site-Based, and School-Based programs
• Provide ongoing coaching and support to match participants and families
• Monitor match progress and intervene when challenges arise
• Maintain accurate case notes and documentation in the database
• Administer surveys to assess youth outcomes and mentoring relationship strength
• Plan and attend match activities and agency events (some evenings/weekends required)
• Travel throughout Otero and surrounding counties to support matches and events
• Collaborate with the team to ensure program quality and compliance with national standards

Community Outreach Duties

• Represent BBBSNM at  public events and manage informational booths
• Build relationships with schools, tribal partners, and community organizations
• Support volunteer mentor recruitment and child enrollment
• Maintain MOUs with school districts and ensure smooth program operations
• Respond to inquiries from families and volunteers, guiding them through enrollment and matching
• Help families connect with additional community resources
• Support program growth across BBBSNM service areas

Minimum Qualifications:

• High school diploma or GED, and must meet one of the following:

1. Bachelor’s degree in a relevant field (or within six months of completion)
2. Associate degree or two years of higher education plus two years of related experience
3. Four years of relevant work experience in youth services, social work, or related fields

• Strong communication and confidentiality skills
• Proficiency in Microsoft Office and standard office equipment
• Valid NM driver’s license, insurance, and access to a personal vehicle
• Ability to work collaboratively with diverse stakeholders

Preferred Qualifications:

• Experience working with both youth and adult populations
• Familiarity with New Mexico’s cultural and economic landscape
• Bilingual (English/Spanish)

Physical Demands:

• Ability to sit at a desk and use a computer for extended periods
• Stand or sit for outreach presentations and events
• Travel throughout New Mexico, including rural areas and varied weather conditions
• Lift up to 20 lbs unassisted, 40 lbs with assistance
• Communicate clearly in person and by phone

Work Environment:

• Office-based with regular travel to community venues and schools
• Fast-paced, collaborative setting with flexible hours

Equipment Used:

• Standard office equipment (computer, phone, copier, scanner)

Equal Opportunity Employer

Big Brothers Big Sisters of New Mexico is committed to diversity and inclusion. We provide equal employment opportunities to all individuals regardless of race, religion, gender, sexual orientation, age, or disability.