Program Specialist - Home Energy Assistance Target Program

Mountainland Association of Governments

Designated as the association of Governments for our region, MAG strives to accomplish the best work we can for those we serve in Summit, Utah, and Wasatch County, Utah.  We strive on seeing the communities in our area grow and succeed.  Our emphasis areas include Informed Aging, Community & Economic Development, and Planning for Growth.  

The HEAT Program Specialist is responsible for answering general phone calls, intake, processing, and eligibility determination of applications for the Home Energy Assistance Target (HEAT) program.

Essential duties:

• Provides client support by assessing each situation and determining the best course of action.


• Conducts "editing tasks" on processed files to ensure accuracy.


• Gathering and updating information


• Completes general reception and administrative duties.


• Performs utility crisis intervention and provides referrals when applicable.


• Provides budgeting counseling to clients.


• Screens and assesses client's eligibility.


• Maintain confidentiality and clients' rights


• Other duties as assigned.

Required Qualifications:

• Excellent written and verbal communication skills


• Excellent time management skills with a proven ability to meet deadlines


• High attention to detail and strong organizational skills


• Experience in social services, case management, or administrative roles involving financial eligibility


• Must be able to operate multi-line phone systems and standard office machines and equipment


• Proficient in MS Office and Google Suite. Requires basic knowledge of Google Workspace, Zoom and a willingness to learn new software applications.


• Ability to work independently, problem-solve, and anticipate department needs


• Must be patient and flexible with the ability to take on multiple projects at once


• Strong interpersonal skills and the ability to form relationships


• Strong ability to navigate difficult conversations with empathy and professionalism


• Accurate data entry skills


• Requires an ability to function between various databases


• Fluency in Spanish preferred but not required for serving our diverse community members


• High school Diploma or equivalent

Working conditions:

This job operates in a professional office environment. This role routinely uses standard office equipment. This will be an hourly position and will work 40 full-time hours each week. 

Physical Requirements: 
This position requires the ability to remain in a stationary position for extended periods while processing digital applications and performing data entry. The individual must be able to lift and carry up to 20 pounds.

Benefits:

• Health Insurance effective on hire/start date if enrolling
  
  
  
  
  
  • Medical- MAG pays 100% of monthly premium
  
  
  • Dental- MAG pays 100% of monthly premium for the preferred plan
  
  
  • Vision- Employee paid, two plan options
  
  
  
  

• Retirement
  
  
  
  • URS- MAG contributes 10% into Tier 2 employees retirement account.
  
  
  • Social Security Exempt- MAG does not pay into Social Security, in lieu of this MAG contributes 6.2% into a 401k for employees
  
  
  
  

• Paid Time Off
  
  
  
  • Annual Leave (Accrue 8 hours each month)
  
  
  • Sick Leave (Accrue 8 hours each month)
  
  
  • Holidays (13 paid holidays per year)
  
  
  • Personal Preference Day (1 personal day)
  
  
  
  

• Reimbursements
  
  
  
  • Gym membership
  
  
  • Costco/Sam's club