Program Specialist II - Homebuyers

*** THERE IS A SEVERE HOUSING SHORTAGE ON THE NORTH SLOPE. APPLICANTS WHO DO NOT RESIDE IN UTQIAGVIK (BARROW) OR INDICATE THEY HAVE NO LOCAL HOUSING SECURED WILL NOT BE CONSIDERED ***

Job Title: Program Specialist II - Homebuyers                               

Division:  Housing Services

Reports To: Housing Services Manager                                                  

Supervises: Non-Supervisory

Classification: Regular

Date Revised: July 29, 2025

Safety Sensitive: No

FLSA/AWHA Status: Non-Exempt

Work Schedule: Full-Time

Occupational Code: 43-4061

Salary: Starting at $33.00/hr (depending on experience)

Job Summary:

Under the general supervision of the Housing Services Manager, provides program oversight in a complete, accurate, and professional manner: processes homebuyer program applications and income verifications maintaining associated documentation in a digital format; develops and maintains wait lists, reports, and other information; and provides information and assistance to tenants, homebuyers, and the public. Cross-trains in other Housing Services roles.

Essential Duties and Responsibilities:

• Accurately reads, interprets, and applies procedures, policies, and regulations relating to specific housing programs.


• Accepts and processes applications, forms, and verifications.


• Is proficient with PC use and common software. Maintains participant database and electronic files.


• Completes annual recertifications for homebuyers and assists with rental recertifications as needed.


• Accurately completes mathematical calculations for rent or monthly payment adjustments.


• Reviews and/or maintains homebuyer application waiting lists and unit files and assists with rental waitlists as needed.


• Prepares and processes homebuyer move in, move out, transfer, inspection, and service requests and assists with rental actions as needed.


• Maintains efficient collection of accounts receivables for homebuyers.


• Prepares, processes, and distributes notifications, addenda, memorandum, and prepares complex reports and appropriately presents information to tenants, homebuyers, and/or the public.


• Addresses inquiries from the public, tenants and/or homebuyers, solves practical problems, and deals with non-standard situations.


• Processes homebuyer conveyances working with Legal to determine land ownership and transfer of ownership as needed.


• Travels to NSB villages as required.


• Observes TNHA safety rules and regulations, policies, and procedures.


• Maintains complete confidentiality of all information obtained through professional and client interactions.


• Performs other duties as assigned.

Knowledge, Skills, and Qualifications:

To successfully perform this job, an individual must be able to perform each essential function satisfactorily. The requirements listed represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

:

• High school graduate or General Equivalency Diploma (GED) recipient.


• Has a working knowledge of the Alaska Landlord and Tenant Act and Fair Housing Act.


• Possess professional manner: active listener (gives full attention to what other people are saying), takes time to understand the points being made, asks appropriate and relevant questions, does not inappropriately interrupt; dons professional attire appropriate to professional standards, exhibits superior customer service, business writing skills.


• Two (2) years work experience with a PC using common software applications in a professional office setting.


• One (1) year work experience with program guidelines adherence and compliance.


• Two (2) years work experience with North Slope Rsidents.


• Valid Alaska Driver's License that meets TNHA insurance criteria.
  
  

Preferred:

• Certification as Housing Occupancy Specialist.


• Alaskan Native/American Indian (member of federally recognized tribe).


• Ability to speak and/or understand conversational Inupiaq.
  
  

Physical Demands: This role primarily involves sedentary work, including sitting for extended periods, using a computer, and occasional light lifting (up to 20 pounds). Visual acuity for reading and using a computer is required.

Work Environment: The work environment is a typical office setting with standard lighting and temperature conditions. The noise level is generally low to moderate.

A full list of physical demands and work environment details can be provided upon request. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer. All qualified applicants will be considered without regard to race, creed, color, sex, age, national origin, disability, veteran status, or membership status in any class protected by law.