Program Staff

Description

OUR CORE PURPOSE:

As an expression of God’s love in Southwest Florida, we are growing to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.

ABOUT THIS ROLE:

The primary responsibilities of the Program Staff is to provide support to the Emergency Housing program of St. Matthew’s House by completing daily tasks as determined in the program guidelines. Individual must be organized and possess strong personal and professional boundaries. Must be skilled in conflict resolution and be able to demonstrate the same. Program Staff members must possess strong verbal and written communication skills. Individual must demonstrate a positive attitude and be willing to work together with team members.

Job Duties and Responsibilities:

• Works a variety of shifts which include second and third shifts, as well as weekends.
• Enters accurate objective documentation into the CMS
• Checks daily to ensure residents’ living areas are properly maintained and in compliance with Shelter guidelines
• Performs random bed checks to make sure that all residents are accounted for when providing overnight shift coverage
• Performs regular security checks of the facility to ensure that the facility is secured
• Administers random drug screens on residents as required
• Sorts hygiene supplies into the appropriate storage containers
• Creates a minimum number of hygiene kits while working the front desk shift
• Completes discharge of residents, as needed, with accurate information
• Removes and stores discharged residents’ personal items per program guidelines
• Has knowledge of the phone system and how to transfer calls
• Works as a team with other staff members to ensure completion of assigned tasks
• Properly screen individuals who are attempting to enter the shelter after hours
• Treats all residents with respect and exercises appropriate boundaries with residents
• Has knowledge of all guidelines located in the Shelter Handbook and carries the responsibility of holding residents accountable for guidelines
• Presents the Gospel message to residents when the opportunity is available.
• Pray with residents and staff as opportunities are available
• Completes all job duties with St. Matthew’s House core values as the guiding principle.

Requirements

Education: High School Diploma or equivalent. Some college preferred.

Experience: Experience working with addiction and mental health a plus.

Confidentiality: Works with highly confidential information. Familiar with HIPAA laws.

Working Conditions: Normal office environment.