Program Supervisor

About MHA

MHA – Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives.

About the Division of Recovery Services (DRS)

MHA’s Division of Recovery Services (DRS) supports individuals of all ages who are navigating mental health and substance use challenges. Our youth residential programs serve adolescents involved with the Department of Children and Families (DCF) who are working through behavioral health needs in a safe, structured environment.

DRS also provides residential and outreach support for adults in recovery or currently living with addiction, many of whom may also experience co-occurring mental health concerns. Through compassionate, trauma-informed care, we help individuals build coping skills, restore stability, and work toward long-term recovery and wellness.

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Position Summary

The Program Supervisor provides leadership and direct supervision to staff supporting participants with histories of homelessness, psychiatric diagnoses, trauma, and/or addiction. Promote strengths-based, person-centered recovery through training, modeling, and oversight. Ensure the coordination and quality of services, compliance with agency and regulatory standards, and smooth day-to-day program operations.

Pay Rate: $57,000 annually

Schedule: Monday through Friday 9am - 5pm (with flexibility to meet the needs of the program)

Key Responsibilities

• Provide daily supervision and performance management to residential staff; foster autonomy and skill development through training, modeling, and reflective supervision.
• Guide staff in helping residents meet basic needs and monitor health and wellness. Model person-centered, trauma-informed care to support participant growth and independence.
• Facilitate clear communication among team members and between program staff and external providers (e.g., DMH, hospitals, MHA clinicians, and nurses).
• Review and oversee all program documentation (rehab notes, contact logs, MAP records, IAPs, etc.) to ensure accuracy, timeliness, and compliance with applicable standards.
• Manage staff scheduling, coverage, and attendance; ensure efficient shift transitions and support team collaboration.
• Act promptly and appropriately during psychiatric or medical emergencies. Participate in on-call rotation and report critical incidents within required timelines.
• Complete and submit monthly reports, staff timesheets, and data required for audits, inspections, and performance tracking.
• Manage program budgets and ensure proper handling of agency and participant funds, including money counts, receipts, and use of tax-exempt protocols.
• Work with Human Resources to recruit and retain qualified staff; maintain adequate program staffing levels.
• Encourage participant access to education, training, healthcare, and resources. Support daily living, community integration, and money management goals.
• Involve participants in household upkeep, lead weekly house meetings, and facilitate or ensure psycho-educational groups are delivered.
• Coordinate with nurses, oversee MAP procedures, and document health interventions. Report suspected abuse or neglect per mandated reporting guidelines.

• Valid driver’s license, reliable vehicle, acceptable driving record, and sufficient insurance
• Competency in documentation and electronic health records
• Certifications in CPR and First Aid (or ability to obtain)
• Minimum of two years of experience working with individuals affected by homelessness, psychiatric diagnoses, trauma, and/or addiction
• College degree or at least 4 years of progressively responsible related experience
• Experience in residential or community-based settings preferred
• Supervisory experience preferred

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $57,000 annually