Program Supervisor [Claremont Center]

JOB TITLE: Program Supervisor

REPORTS TO: Program Director

SCHEDULE: Monday-Friday (8:00am-5:00 pm or 9:00am – 6:00pm) [Schedule Flexible Based On Program Needs]

LOCATION: Claremont Center - Claremont, CA

STATUS: Full-Time, 40 hrs/wk, Exempt 

DRIVER POSITION: Yes [ If yes, see driving policy below] 

SALARY RANGE: $25.00-$31.00/hr

ABOUT US:

At AbilityFirst, we are dedicated to helping individuals with disabilities achieve their personal best. AbilityFirst supports people with intellectual and developmental disabilities, and their families, with programs that foster fun and fulfillment. AbilityFirst programs are person-centered and tailored to individual interests and needs. They are grounded in individual choice, autonomy, community participation, with a focus on creating social connections and a sense of belonging. 

ABOUT THE ROLE

The Program Supervisor plays a critical role in supporting the daily operations of the program. This position focuses on ensuring programming consistency and quality; staff development, participant safety, and regulatory compliance. The Program Supervisor in our licensed programs must meet substitute director qualifications per community care licensing regulations and will be a central figure in ensuring quality programming, supporting staff within program, assisting with training, and stepping into leadership as needed. This role also supports safety, volunteer coordination, community outings, and documentation tasks. In the absence of the Program Director, the Program Supervisor is designated as an authorized person to correct operational deficiencies that constitute immediate threats to participant’s health and safety. 

KEY RESPONSIBILITIES

Program Operations

• Coordinates the daily program schedule and transitions across groups and activities. 
• Monitor and support the flow of program activities, ensuring staffing ratios and participant needs are met. 
• Communicate operational updates, incidents, and concerns with the Program Director. 
• Support program activity schedules, open/close procedures, and ensure the environment is participant ready. 
• Act as a leader in the absence of the Program Director. 
• Assist with succession planning and learn Program Director responsibilities. 

Staffing & Leadership

• Lead staff recruitment, interviews, hiring, shadowing, and onboarding processes. 
• Develop and maintain monthly staff schedules. 
• Provide in-the-moment leadership, mentorship, and development opportunities. 
• Manage staff performance, including write-ups, counseling, and special increase requests. 
• Support and help lead staff training and meetings. 

Staffing & Participant Support

• Provide onboarding and ongoing training and supervision to staff on: 
• Person-centered thinking, including personal rights and choices 
• Active supervision 
• Lifting, transferring, feeding, and personal care 
• Disaster response protocols and safety protocols 
• Vehicle usage, including safe transport for individuals using wheelchairs in vehicles. 
• Personal care, when applicable, including assisting in restroom, feeding, hand-over-hand techniques. 
• Coach and model professional behavior, documentation, and engagement strategies in real-time. 
• Co-lead staff meetings and provide input on professional development needs. 
• Step into program areas to assist during staff shortages, participant needs, which may include assisting with personal care items such as diapering, toileting, and feeding or crises 
• Respond to behavioral and medical emergencies with calm and professional judgment. 
• Ensure proper use of de-escalation techniques and support plans. 
• This position will supervise all community coaches 1 & 2 within your program design staffing to participant ratio. 

Documentation & Reporting

• Maintain timely and accurate documentation on incidents, participant concerns, and staffing matters. 
• Provide daily updates and follow-ups to the Program Director. 
• Input program data into attendance software for billing and tracking. 
• Type and manage monthly group calendars, snack schedules, and quarterly newsletters if applicable. 

Community Engagement

• Must be an approved driver. 
• Coordinate with the Community Navigator to schedule meaningful outings and volunteer opportunities based on participant goals. 
• Drive and support participants during community-based activities. 

Safety Coordination

• Serve as the site’s Safety Coordinator, overseeing: 
• Quarterly safety meetings and inspection reports 
• First aid supply maintenance 
• CPR/First Aid certification tracking 
• Fire and earthquake drills 
• Monthly fire extinguisher checks 

Volunteer Coordination

• Set up and facilitate volunteer orientation. 
• Maintain volunteer records and hours using volunteer management systems 
• Collaborate with HR and Development teams to improve volunteer management systems and reduce administrative burden. 

Other Duties

• Uphold our commitment as a Mandated Reporter, ensuring the safety and well-being of all participants. 
• Complete all required staff training assigned each quarter. 
• Other duties and responsibilities as assigned to support the mission of the program and organization. 

QUALIFICATIONS

• A Bachelor’s Degree in psychology, sociology, marriage & family, recreation therapy, etc. or 12 ECE (Early Childhood Education) college units any related field or 5+ years of equivalent experience working in developmental disability services, case management, or a related field is required.
• Minimum 3-5 years of experience in a leadership role within disability services or a related setting is required. 
• Minimum 3-5 years of experience with staff supervision, training, and scheduling is required. 
• Minimum 3-5 years of experience working with families, licensing agencies, and regional centers. is required.
• Ability to manage multiple priorities and meet deadlines is required. 
• Strong written and verbal communication skills is required. 
• Valid Driver’s License is required.
• Ability to work effectively with people of diverse races, ethnicities, and sexual orientations in a multicultural environment is required.  
• Proficiency in Microsoft Office and data management tools is preferred.
• Must be able to work evenings/weekends as needed. 
• Ability to obtain First Aid/CPR certification. 
• Successful completion of background (LiveScan) check.  

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer. 
• Changes in the environment, such as the office or outdoors. 
• Physical effort/lifting up to 50 pounds at times. 

SPECIAL CONDITIONS:

Mandated Reporting Requirements: The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. 

Senate Bill No. 792 amended Sections 1597.055 and 1597.54 of, and added Sections 1596.7995 and 1597.622 to, the Health and Safety Code, relating to day care facilities. This requires that all employees working in day care facilities be vaccinated for Pertussis (Whooping Cough), Measles and Influenza. On an annual basis you are required to show proof that you have received the flu vaccine or complete the Employee Certification of Declining Vaccination. AbilityFirst encourages all employees to get vaccinated against the flu, if a doctor has said it is safe for you to do so. 

Candidates selected for this position will be required to successfully complete the following as a condition of employment:

• TB Test 
• Live Scan (fingerprinting/background check) 
• Drug Screening 
• Required vaccinations: Hepatitis B, TDaP, and MMR 
• Physical / fitness-for-duty clearance 

Driver Positions:

Applicants are required to provide a copy of their driving record from the Department of Motor Vehicles, along with a copy of their valid driver’s license and proof of insurance. Job offers are contingent upon a satisfactory driving record. Examples of an unsatisfactory driving record include: 

• Suspended or revoked license 
• Three or more moving violations in the past 36 months 
• Any violations, including drugs, alcohol, controlled substances, within the past 24 months 
• Reckless driving, including hit and runs, within the past 24 months 
• At fault accidents, resulting in fatality or serious injury, within the past 5 years 

The motor vehicle record will need to include a review of all states listed on the individual's employment application and resume. See instructions on obtaining your driving record below: 

https://www.dmv.ca.gov/portal/customer-service/request-vehicle-or-driver-records/online-driver-record-request/ 

For driver positions, driving is an essential job function and cannot be reasonably accommodated, employment may be discontinued. 

NOTE: All staff members will be considered introductory employees for the first three months of employment and will not be considered regular employees until the conclusion of this period. Ability First reserves the right to extend an employee’s introductory period. In no way does the expiration of this introductory period change the fact that all employees are at-will. It is the supervisor’s responsibility to orient the employee and to communicate the expectations of the supervisor and Ability First, as well as to evaluate whether the employee has the necessary level of skill, job knowledge, motivation, and attitude to become a regular member of the Ability First staff. New employees are also encouraged to seek guidance and assistance during this period. Employees who fail to demonstrate the expected commitment, performance and attitude may be terminated at any time during the introductory period. However, completion of the introductory period does not change or alter the “at-will” employment status. Employees continue to have the right to terminate their employment/business relationship at any time, with or without cause or notice, and Ability First has the same right. The organization, in its sole discretion, may change the job duties, responsibilities and assignments of any position, at any time. 

BENEFITS & PERKS:

AbilityFirst offers a competitive benefit package through Kaiser, Dental and Vision Insurance, Generous Paid Time Off and 12 Paid Holidays, Employee Discount Program, and reimbursement for Mileage and Cellphone (where applicable).  

EEO STATEMENT:

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Ability First does not discriminate on the basis of any protected status under federal, state, or local law.  

AbilityFirst is an equal opportunity employer committed to a diverse and inclusive workforce. In addition, the organization will consider employment-qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. 

Please include references in your application